Centralized Imaging Scheduler – PAS Resource Specialist

🔥 26 minutes ago

🌲 Oregon – Remote

🌲 Oregon – Remote

💵 $27 - $37 / hour

⏱ Part Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Oregon Health & Science University

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1887

🏥 Healthcare

📚 Education

🔬 Science

Healthcare • Education • Science

Oregon Health & Science University is an academic medical center and research university that delivers breakthroughs for better health. It integrates patient care, biomedical research, and professional education—working across specialties from cancer and Alzheimer’s to cardiovascular care—to translate laboratory discoveries into clinical treatments, train the next generation of clinicians and scientists, and serve community health needs.

📋 Description

• Provide customer service support and guidance to clinics and patients regarding financial screening, patient eligibility, managed care, and complex patient referrals • Schedule and coordinate diagnostic imaging appointments within the Connected Care Center using EPIC and RIS • Provide high-quality service to patients, referring providers, clinics, insurance carriers, OHSU healthcare providers, and staff • Gather and verify patient demographics, insurance coverage, and financial status • Confirm eligibility, managed care arrangements, active accounts, and imaging procedure authorizations • Enter information accurately into OHSU databases and medical records • Follow up on pending authorizations until obtained • Obtain prior medical records and imaging studies when appropriate • Answer multi-line telephones, clarify orders, notify clinics of errors, and arrange stretchers, wheelchairs, interpreters, and other special needs • Mail information packets and provide appointment reminders • Schedule multifaceted patient appointments across all diagnostic imaging modalities, online or manually as needed • Maintain current information on resource and provider schedules • Serve as liaison and information resource for physicians, nursing support staff, coworkers, admitting, surgery, and perioperative services • Collect order information needed to schedule scans, including ICD9 codes, diagnoses, and equipment needs • Facilitate care arrangements by scheduling IRU time, preoperative services, PAT clinic, ancillary services, and clinical services • Triage and document telephone calls, including appointment requests, complaints, general inquiries, and urgent healthcare concerns • Share PAS expertise and instruct coworkers on PAS software, Order Entry, EPIC Cadence scheduling, and RIS • Maintain working knowledge of diagnostic/procedural coding and medical terminology • Coordinate managed care authorizations for consultations, procedures, office visits, and ancillary or clinical services • Resolve provider, patient, imaging, and managed-care-related problems through problem-solving and negotiation • Complete required training, competency assessments, update modules, and other assigned duties

🎯 Requirements

• One year of experience in a medical office setting, including high-volume direct patient contact and scheduling of appointments, with managed care authorization experience possibly required depending on position description • OR one and a half years of work experience in a high volume direct public contact position and 6 months experience in a medical office setting • Thorough knowledge of PAS policies and procedures • Demonstrated advanced PAS user skills • Extensive knowledge of integrated care at OHSU • Basic computer skills including word processing, Windows applications, and online scheduling • Preference for database skills • Excellent verbal and written communication skills • Strong customer service orientation • Demonstrated effectiveness in confrontational customer interactions • Successfully complete required PAS initial training and core competency assessment before or during the trial service period • Complete required update modules and maintain core competencies • Ability to work independently from home or in the office • Ability to concentrate in a busy, fast-paced, noisy office • Ability to sit for continuous hours in a day • Associate degree preferred • Two or more years in a medical office setting preferred • Radiology or Connected Care Center experience strongly preferred • Database skills, RIS, EPIC systems, and radiology-specific medical terminology preferred

🏖️ Benefits

• Eligible for benefits • Ability to work independently from home or in the office • Opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington

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