HUB PS Case Manager

🔥 18 hours ago

🌽 Illinois, Ohio – Remote

🌽 Illinois – Remote 🏈 Ohio – Remote

💵 $23 / hour

⏰ Full Time

🟢 Junior

👔 Manager

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Orsini - Rare Disease Pharmacy Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1987

🏥 Healthcare

💊 Pharmaceuticals

📦 Logistics

Healthcare • Pharmaceuticals • Logistics

Orsini is a specialty pharmacy and rare-disease focused pharmacy solutions provider. The company partners across patients, providers, biopharma and payors to support complex therapy programs and simplify patient access to therapies. Its offerings include specialty pharmacy services, patient services hub, third‑party logistics, home infusion and nursing, and an ORBIT technology / real-world data platform; it also serves as a contracted specialty pharmacy for therapies such as Gilead’s Hepcludex (bulevirtide).

📋 Description

• Communicate regularly with patients to assist with manufacturers’ patient support programs • Communicate educational information regarding patient support programs • Collaborate with program managers, program liaisons, and other manufacturer-supporting roles • Ensure follow-up communication regarding appointments and medication administration scheduling • Educate eligible patients about possible financial support options • Escalate patient concerns and urgent needs for quick resolution • Support patient outreach, adherence calls, financial support programs, and other communications needed to maintain customer service and satisfaction • Perform other assignments as required by changing manufacturer requirements

🎯 Requirements

• 1-3 years in patient care services for drug products • 1-3 years of understanding, managing, and resolving customer service needs related to a drug product • Able to handle a volume of individual patients for support needs • Experience with Major Medical Insurance • Knowledge of pharmacy benefit • Knowledge of HCPCs codes • Perform benefit verifications through medical and pharmacy benefits • Able to multitask, provide follow-up, and prioritize work based on urgency • Excellent customer service skills for phone interactions • Able to understand manufacturer program requirements including HIPAA, patient eligibility, and business rules of patient financial assistance programs • Able to understand how patients can receive drug products through various channels • Bi-Lingual, Fluent in Spanish preferred but not required • Able to multitask effectively in a fast-paced environment • Must be authorized to work in the United States without visa sponsorship or other employment support

🏖️ Benefits

• Medical Coverage • Dental Coverage • Vision Coverage • 401(k) with employer match • Accident and Critical Illness coverage • Company-paid life insurance options • Generous PTO • Paid holidays and floating holidays • Tuition reimbursement program

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