Technical Account Manager

🕒 April 3

🇺🇸 United States – Remote

💵 $177.5k - $205k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🧑‍🔧 Technical Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 52%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Oscilar

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

💼 Consulting

🏥 Healthcare

⚖️ Legal

Consulting • Healthcare • Legal

Oscilar is a risk management platform that focuses on fraud defense, credit underwriting, onboarding risk, and AML compliance for financial institutions. Through its advanced AI Risk Decisioning™, Oscilar enables organizations to make faster and more intelligent risk decisions, monitor customer journeys, and ensure regulatory compliance seamlessly. Oscilar's platform provides comprehensive analytics and proactive detection capabilities, tailored to meet the unique risk needs of banks, fintechs, and credit unions.

📋 Description

• Cultivate and maintain strong relationships within assigned accounts • Own customer engagement from onboarding through value realization, renewal, and expansion • Serve as the primary owner and true quarterback for assigned customers • Build trusted relationships with customer executives and decision-makers • Manage weekly cadence, executive summaries, adoption strategies and plans, and executive business reviews • Partner with Account Executives and Sales Engineers on renewals, upsells, and cross-sells • Advocate internally for customer priorities and represent the customer voice in roadmap discussions • Develop and maintain detailed account success plans • Work with customers on business value realization exercises and case studies • Lead customer onboarding and implementation projects to ensure fast time-to-value • Deliver product demos and walkthroughs • Build workflows, reports, and dashboards to support customer adoption • Handle non-complex API integrations, SQL queries and debugging, and Python scripting • Collaborate with Solutions Architects on complex technical implementations • Serve as technical liaison between customers, Engineering, and Product teams

🎯 Requirements

• 7–10 years of experience in Technical Account Management, Customer Success, or Solutions Engineering roles in SaaS or fintech • Proven track record of working directly with enterprise customers and executives, including managing escalations and business reviews • Technical proficiency in API integrations, SQL, and Python • Familiarity with cloud technologies and public cloud services (AWS, GCP, Azure) • Excellent communication skills in English, with ability to present confidently to executives and technical stakeholders • Highly organized and metrics-driven, comfortable managing multiple accounts and priorities • Strong customer empathy, ownership, and ability to influence cross-functional teams • Preferred: experience in fraud management, risk decisioning, AML, or compliance domains • Preferred: familiarity with AI/ML SaaS products • Preferred: track record of driving customer onboarding and adoption, renewals, and expansion in enterprise accounts • Preferred: prior experience in a fast-paced, fast-growing startup environment

🏖️ Benefits

• Equity packages • 401k plan • 100% employer-covered comprehensive health, dental, and vision insurance with a top tier plan for you and your dependents (US) • Unlimited PTO policy • Family-friendly environment • Regular team events and offsites • Learning and professional development opportunities

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