Unified Communications Call Center Engineer

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The Ohio State University, Main Campus

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 1870

📚 Education

Education

The Ohio State University, Main Campus is a public research university located in Columbus, Ohio. It offers a comprehensive education with a wide array of undergraduate, graduate, and professional programs. The university is engaged in numerous research initiatives and partnerships, providing opportunities for students, faculty, and industry partners to collaborate. Ohio State promotes a vibrant student life with various academic, recreational, and wellness services to support student needs. It also emphasizes community involvement and leadership development, fostering an inclusive environment on its multiple campuses across Ohio.

📋 Description

• Responsible for configuring, developing, and supporting NICE CXone contact center solutions. • Primary focus on scripting, call flow design, and system optimization. • Work closely with business and technical teams to ensure efficient routing, high system performance, and a seamless customer experience.

🎯 Requirements

• Bachelor's degree or equivalent experience. • 4+ years of experience with contact center technologies (NICE CXone preferred). • Hands-on experience with CXone Studio scripting (IVR / ACD call flows). • Strong troubleshooting and analytical skills. • Understanding of call routing, telephony concepts, and contact center operations. • Ability to translate business requirements into technical solutions.

🏖️ Benefits

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost. • Paid time off, including sick and vacation time and 11 holidays. • State retirement plan or an alternative retirement plan, both with generous employer contributions.