Senior Client Success Manager – Pharma

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Outcomes®

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

Outcomes is a healthcare technology company that provides a unified clinical pharmacy and patient-engagement platform connecting pharmacies, payers, providers, and pharmaceutical companies. Its suite includes pharmacy management systems (Rx30, ComputerRx), telepharmacy (TelePharm), IVR, patient engagement and adherence tools, medication therapy management, reconciliation and clinical services that help pharmacies monetize clinical opportunities and improve adherence. Outcomes highlights scale (70M+ patients, 48K+ pharmacies, 68K+ practice sites) and promotes revenue/diversification for pharmacies while enabling payers and pharma to access patients at the point of care.

📋 Description

• Serve as the primary post-sales point of contact and relationship owner for assigned pharma clients, ensuring continuity from contract execution through implementation, reporting, renewal, and expansion • Acts as an advisor to clients to promote business discussions and identify operational strategies that meet client objectives and align with Outcomes corporate vision or inspire innovative solutions • Develop and maintain strong relationships with pharma clients to establish a trusted partnership • Represents the client internally and coordinates with other departments to implement new programs and services, coordinate resources for projects, and address ongoing service needs • Conduct market, client and competitive analysis to recommend sales strategies, and advise clients on Outcomes solutions and services that meet their needs • Uses a consultative approach to understand the client’s needs, identifies next steps, and leads the engagement between Outcomes and the client

🎯 Requirements

• Minimum years of work experience: 5 years • Minimum level of education or education/experience: Bachelors or equivalent work experience in Account Management within the Pharma Pharmacy segment • Experience supporting managed operational and client success activities for high-value pharma contracts and programs • Working knowledge of the US healthcare and insurance system, including the roles of patients, providers, payers, pharmacies, and other stakeholders involved in access to benefits • Demonstrates professional communication, phone etiquette, and relationship-building skills in internal and external interactions • Ability to work efficiently in Microsoft Office tools, including PowerPoint for client-ready presentations, Excel for tracking and reporting, Outlook for professional communication and calendar management, and Microsoft Teams for collaboration, meeting coordination, and internal alignment. • Experience using SharePoint to organize, access, and maintain shared documentation, client materials, process resources, and cross-functional project information. • Demonstrates adaptability and strong collaboration skills in a fast-paced, evolving work environment.

🏖️ Benefits

• Medical, Dental and Vision Plans • Voluntary Benefits • HSA & FSA • Fertility & Family Planning Benefits • Paid Parental Leave • Adoption Assistance Program • Employee Resource Groups • Flex PTO for Exempt Associates & up to 15 PTO days in first year of employment for non-exempt associates • 11 Paid Holidays • Corporate Wellness Program • 401k Employer Match & Roth Option Available