Senior Manager, Customer Advocacy

🕒 November 12, 2025

🇺🇸 United States – Remote

💵 $130k - $165k / year

⏰ Full Time

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Outreach

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

🤖 Artificial Intelligence

🏢 Enterprise

Artificial Intelligence • Sales • Enterprise

Outreach is a company that provides an AI-powered sales execution platform designed to streamline workflows and enhance the effectiveness of sales representatives. The platform utilizes artificial intelligence to forecast revenue accurately, manage deals, and optimize the entire sales process. Outreach helps sales teams prioritize tasks, identify prospects, and maintain engagement throughout the customer lifecycle, ultimately aiming to boost win rates and reduce churn. With over 6,000 global customers, Outreach focuses on transforming seller workflows to consistently exceed revenue targets.

📋 Description

• Lead and grow Outreach’s customer advocacy program end to end, from strategy through day-to-day execution • Create incentives and recognition programs to encourage customer participation • Manage the customer reference program with senior leadership • Match customers to reference opportunities across Sales, Marketing, and Customer Success • Secure customer speaking opportunities • Curate customer case studies • Drive customer reviews on G2, TrustRadius, and Capterra • Cultivate an advocate community and provide tools, support, and recognition • Manage, coach, and develop a team of advocacy professionals • Partner cross-functionally with sales, marketing, customer success, and product teams • Report to the head of Corporate Marketing

🎯 Requirements

• 8+ years of experience • Proven track record of connecting with individuals and fostering meaningful relationships • Exceptional communication skills • Experience leveraging customer advocacy technologies to streamline, automate, and optimize advocacy processes • Passion for customer experience • Ability to design, launch, and scale advocacy or influencer programs with measurable business outcomes • Experience working with executive leadership and senior stakeholders • Ability to mentor, develop, and empower junior teammates • Direct involvement with customer advisory boards and NPS programs is a plus • Ability to work as a team player, cross-functional influencer, and internal customer champion

🏖️ Benefits

• Flexible time off • 401k to help you save for the future • Generous medical, dental, and vision coverage for full-time employees and their dependents • Parental leave program including options for a paid night nurse and a gradual return to work • Infertility/assisted reproductive services benefit • Employee referral bonuses • Snacks and beverages in the office • Fun events to celebrate • Diversity and inclusion programs and employee resource groups • Incentive compensation • Bonus • Restricted stock units