Customer Support Representative

Job not on LinkedIn

🕒 June 11

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 28%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Outseer

WebsiteLinkedInAll Job Openings

201 - 500 employees

💳 Fintech

🔒 Cybersecurity

☁️ SaaS

Fintech • Cybersecurity • SaaS

Outseer is a transactional risk management and fraud prevention company that provides a suite of AI- and machine learning-powered products (including a risk engine, behavioral biometrics, 3‑D Secure, Fraud Manager, and FraudAction) and a consortium data network to detect and stop payment fraud, scams, phishing, mule accounts, and other financial threats. Its platform and services are delivered to banks, card issuers, payment processors, and other financial institutions to reduce fraud while preserving customer experience.

📋 Description

• Act as the first point of contact for external customers, receiving and documenting requests and issues • Provide prompt and professional support through phone, email, and live chat • Diagnose and troubleshoot inquiries related to Outseer Fraud Manager and Outseer 3D-Secure products • Support internal and external licensing requests and ensure compliance with licensing agreements • Resolve basic requests independently and escalate complex problems to appropriate teams • Maintain and update internal and external knowledge base entries • Work with multiple databases and standard web architectures to gather information for customer support • Collaborate with product development, engineering, and sales teams to resolve issues and meet customer needs • Improve customer support processes and enhance the overall customer experience • Work shifts in a 24X7X365 organization, including possible holidays and on-call responsibilities

🎯 Requirements

• Bachelor’s degree in a technical discipline (Engineering, Computer Science, Information Systems, etc.) or equivalent experience in customer support roles • Excellent verbal and written communication skills for conveying technical information to non-technical customers • Strong problem-solving and analytical skills • Ability to work under pressure and manage multiple customer requests simultaneously • Attention to detail and strong organizational skills for documenting customer interactions and resolutions • Proficiency with multiple databases and standard web architectures • Ability to work independently and collaboratively in a team-oriented environment • Dedication to exceptional customer service and high customer satisfaction • Willingness to learn and adapt to new technologies and product updates • Availability for flexible hours, including weekends and holidays, if required • Knowledge of administration with J2EE web applications (Tomcat/Websphere/Weblogic/JBoss) would be a bonus • Basic networking knowledge: TCP/IP routing, TCP/UDP communications, DNS, TOR networking, etc. • Knowledge of 2FA/MFA, including KBA, OTP, and biometrics • Knowledge of Single Sign-On • Knowledge of 3D Secure and EMVCo payment framework • Basic understanding of LAMP/MEAN stack applications • Understanding of database technologies and SQL queries • Basics of HTML, Javascript, and PHP • Basic understanding of APIs and SOAP methodologies • Understanding of programming languages such as Java • Understanding of SSL/TLS encryption • Adaptability and openness to change • Proactive action and ownership of outcomes • Effective workload management and prioritization • Technical proficiency in role responsibilities • Commitment to continuous learning and development • Effective facilitation and written communication • Collaboration and ethical conduct • Good citizenship representing Outseer’s values and interests

🏖️ Benefits

• Availability to work in a 24X7X365 organization • Shift work, holidays, and on-call responsibilities may be required • Flexible hours, including weekends and holidays, if required • Opportunities to learn and adapt to new technologies and product updates