Customer Support – Voice

🕒 2 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Outsourcey

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • IT outsourcing

Outsourcey is a leading remote staffing agency specializing in connecting businesses with skilled offshore talent. They simplify the outsourcing process for companies ranging from startups to Fortune 500 firms, offering flexible staffing solutions without long-term contracts or setup fees. By leveraging a vast network of qualified professionals, Outsourcey helps clients reduce operational costs while improving efficiency and scalability, ensuring that businesses can effectively meet their project demands across various industries.

📋 Description

• Respond to inbound emails promptly, providing accurate information and professional customer service • Answer incoming phone calls, understand customer needs, and direct enquiries appropriately • Manage inbound leads and contact prospective customers to progress their enquiries • Book appointments for qualified leads and maintain accurate calendars • Follow up with leads who have not booked appointments to convert enquiries into confirmed bookings • Maintain accurate records of customer interactions, lead details, follow-ups, and appointment outcomes • Confirm appointments, communicate relevant details, and manage rescheduling or cancellations • Escalate complex enquiries when required • Create, schedule, and publish social media content during quieter periods • Update the Google Business Profile and maintain an active, professional online presence

🎯 Requirements

• Minimum 2 years of experience in customer support, customer service, appointment setting, or a similar role • Strong written and verbal English communication skills • Confidence handling phone calls and email correspondence • Excellent organisational and time-management skills • Ability to manage multiple enquiries and follow-ups • Strong customer service skills • Proactive approach to engaging inbound leads and securing appointments • Comfortable using email, calendars, CRM systems, and other digital tools to manage customer information and bookings • Willingness to support social media management and content creation, including creating posts, basic graphics, and short-form videos or reels

🏖️ Benefits

• Competitive salary • Opportunity to shape the HR function of a rapidly growing BPO • Work closely with a team of industry leaders who have successfully scaled BPOs in the past • Career growth and development opportunities