Medical Transcription

🕒 January 6

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Outsourcey

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • IT outsourcing

Outsourcey is a leading remote staffing agency specializing in connecting businesses with skilled offshore talent. They simplify the outsourcing process for companies ranging from startups to Fortune 500 firms, offering flexible staffing solutions without long-term contracts or setup fees. By leveraging a vast network of qualified professionals, Outsourcey helps clients reduce operational costs while improving efficiency and scalability, ensuring that businesses can effectively meet their project demands across various industries.

📋 Description

• Receive, review, and accurately process incoming referral tickets in a timely manner, ensuring all required documentation is attached and correctly filed • Thoroughly verify patient details, clinical information, provider information, and supporting documents for accuracy, completeness, and compliance with clinic standards • Identify missing, inconsistent, or incorrect information and proactively amend documentation where appropriate or liaise with relevant parties to obtain clarification • Serve as the primary point of contact for clients, clinics, medical practitioners, and other stakeholders, providing professional and courteous customer support via phone and email • Respond to enquiries regarding referral status, documentation requirements, and general service information in a clear, empathetic, and solutions-focused manner • Maintain accurate and up-to-date records within practice management systems, CRM platforms, and shared databases • Escalate urgent referrals, clinical concerns, or complex administrative matters to the appropriate internal team members promptly • Assist with broader administrative duties including appointment coordination, inbox management, reporting, and continuous process improvement initiatives

🎯 Requirements

• Previous experience in an administrative, medical reception, or customer service role (experience within the healthcare or medical sector highly regarded) • Good to have / Bonus: A background in Medical Education, Nursing, Physiotherapy, or a strong understanding of biology would be a significant advantage. • Strong written and verbal English communication skills, with the ability to communicate clearly and professionally with patients, clinicians, and external stakeholders • Exceptional attention to detail with the ability to detect discrepancies, errors, and incomplete information in medical documentation • Sound understanding of confidentiality requirements and the ability to handle sensitive patient information in accordance with privacy regulations • Strong organisational and time management skills, with the ability to prioritise tasks in a fast-paced environment • Proficiency in Google workspace and confidence in learning and navigating medical practice management systems or CRM platforms • Ability to work both independently and collaboratively within a team, demonstrating accountability and reliability • Professional, empathetic, and patient-focused approach, with strong problem-solving skills and a commitment to delivering high-quality service • Willing to work extended hours if necessary, especially if new tickets come in, including occasional hours on Saturdays and Sundays.

🏖️ Benefits

• Competitive salary • Opportunity to shape the HR function of a rapidly growing BPO. • Work closely with a team of industry leaders who have successfully scaled BPOs in the past. • Career growth and development opportunities.