Service Desk Analyst

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $45.7k - $64k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ovation Healthcare

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 45 years

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

Ovation Healthcare is a leading provider of shared services for independent hospitals and health systems. With over 45 years of experience, the company enhances hospital and system performance through services like leadership advisory, supply chain management, revenue cycle management, technology services, and clinical care management. Ovation Healthcare is dedicated to supporting the financial and clinical needs of hospitals while preserving their focus on patient care and community wellness. Their educational programs and consulting services aim to strengthen hospital operations, making healthcare delivery more efficient and effective.

📋 Description

• Serve as the first point of contact for customers seeking technical assistance over the phone or email • Perform remote troubleshooting through diagnostic techniques and pertinent questions • Determine the best solution based on the issue and details provided by customers • Walk customers through the problem-solving process • Direct unresolved issues to the next level of support personnel • Provide accurate information on IT products or services • Record events, problems, and resolutions in logs • Follow up and update customer status and information • Pass customer feedback and suggestions to the appropriate internal team • Maintain skills through related training and research • Identify and suggest improvements to procedures • Perform evening and weekend off-hour activities as required • Communicate clearly with service recipients, family members, guests, and healthcare team members • Develop and maintain constructive working relationships • Encourage mutual trust, respect, and cooperation among team members • Perform other IT support or IT administrative tasks as needed

🎯 Requirements

• Associate degree in Information Technology or equivalent work experience • Knowledge of TCP/IP, DNS, WINS, and DHCP • Knowledge of MS Active Directory • Knowledge of network cabling standards and network room build outs • Working knowledge of office automation products, databases, and remote access applications • Good understanding of computer systems, mobile devices, and other tech products • Experience in implementation and/or use of ITIL and ITSM concepts • Exceptional judgment, thinking skills, and interpersonal skills • Ability to escalate and involve other resources as required to deliver/support SLAs and business requirements • Ability to create and maintain systems to leverage knowledge and available information • Ability to train, explain, and impart knowledge to others • Ability to work professionally with sensitive, proprietary data and information while maintaining confidentiality • Ability to work within established policies, procedures, and practices • English sufficient to provide and receive instructions/directions • Reliable high-speed internet connection and stable Wi-Fi with sufficient bandwidth • HIPAA-compliant work environment and secure workspace • Ability to sit for extended periods at a desk and work on a computer

🏖️ Benefits

• Comprehensive health and wellness benefits such as medical, dental, vision, life insurance, short and long-term disability coverage • HSA with employer contributions • Flexible spending accounts for health care and dependent care accounts • Wellness platform with premium incentives • Employee assistance support • Voluntary supplemental plans including accident, critical illness, hospital indemnity, and child disability insurance • Robust and flexible paid time off offerings • Company paid holidays • 401(k) plan with discretionary employer match opportunities • Professional development opportunities • Company issued equipment