Senior Account Manager, Client Services

🕒 May 6

🏢🏡 New York City – Hybrid

💵 $111k - $186k / year

⏰ Full Time

🟠 Senior

📁 Client Services

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Ovative Group

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

📱 Media

☁️ SaaS

🤝 B2B

Media • SaaS • B2B

Ovative Group is an independent, digital-first media, measurement, and creative firm that helps brands plan, buy, and measure marketing to drive profitable customer acquisition and brand equity. They provide integrated media planning, advanced marketing science and measurement using their EMRge™ marketing intelligence platform, creative production, and consulting services, and partner closely with major platforms like Google, Meta, and The Trade Desk. Ovative manages over $1B in media, serves enterprise clients, and combines a services agency model with proprietary SaaS technology to optimize marketing performance.

📋 Description

• Develop and drive cross-channel media and measurement strategies aligned with client priorities and growth objectives, with a 1–2 year planning horizon • Serve as the expert on marketing budgets, media mix, and performance KPIs — at both the account-wide and channel-specific level — to support strategy, problem solving, and decision making • Lead regular and ad hoc performance analyses using AI-assisted tools where relevant and translate insights into clear, compelling recommendations for clients • Establish reporting and measurement frameworks to continuously test, refine, and improve media strategies • Proactively monitor KPIs, identify barriers to performance, and take ownership of removing them with urgency • Stay ahead of emerging digital marketing trends, AI-powered tools, and measurement innovations applying relevant capabilities to client programs • Own and grow relationships across 2–3 major Ovative accounts, building trust with both day-to-day contacts and senior stakeholders • Become an extension of the client's team developing a deep understanding of their business, industry, KPIs, and organizational dynamics • Establish credibility as a strategic advisor, leading conversations that go beyond execution to connect media performance with broader business objectives • Manage client communication cadences and ensure timely, clear updates to internal and external stakeholders • Identify and develop organic growth opportunities within assigned accounts, while maintaining a strong focus on client retention and long-term relationship health • Lead cross-functional teams of subject matter experts focused on driving measurable results across assigned accounts • Manage and develop direct reports, providing regular coaching, feedback, and growth opportunities • Foster a culture of open communication, 360-degree feedback, and continuous AI learning encouraging the team to experiment with AI tools responsibly, share learnings, and develop the critical thinking skills needed to evaluate and direct AI outputs • Structure team workflows to ensure clarity of roles, efficient resource allocation, and strong execution across workstreams

🎯 Requirements

• 7+ years of experience owning and driving cross-functional business strategies, with strong analytical rigor, structured problem-solving, and clear communication skills • 3+ years of experience managing direct reports, with demonstrated ability to coach, develop, and retain talent • Proven ability to translate complex data into actionable strategies, leveraging performance analytics, AI-powered insights, and market intelligence to inform media investment decisions • Experience leading cross-functional teams in a fast-paced, client-facing environment with high accountability and multiple active workstreams • Strong client management skills, with experience building trusted relationships with senior stakeholders and navigating complex client organizations • Experience in digital marketing, e-commerce, media strategy, MarTech, or related marketing discipline with comfort evaluating and directing AI tools within client programs • Hands-on media planning and buying experience across digital and traditional channels, including paid social, programmatic, search, and/or video preferred • Experience in or with a digital agency environment managing day-to-day execution and optimization of media campaigns preferred • Strong understanding of cross-channel media strategy integrating both upper-funnel brand and lower-funnel performance objectives preferred • Familiarity with enterprise measurement frameworks and the ability to connect media performance to business-level outcomes preferred

🏖️ Benefits

• Access to all office spaces in MSP, NYC, and CHI • Frequent, paid travel to our Minneapolis headquarters for company events, team events, and in-person collaboration with teams • Generous paid vacation policy • 401k match program • Top-notch health insurance options, inclusive of same sex partners • Family formation benefits including reimbursement options for fertility, pregnancy, and parenting needs • Monthly stipend for your mobile phone and data plan • Sabbatical program • Charitable giving via our time and a financial match program