Ovex Technologies Pakistan (Pvt.) Ltd.
201 - 500 employees
Founded 2009
🤝 B2B
☁️ SaaS
B2B • SaaS • Customer Support
Ovex Technologies Pakistan (Pvt. ) Ltd. is a leading provider of comprehensive business process outsourcing (BPO) services that simplify customer support, accounting, finance, and IT operations. The company focuses on delivering a holistic customer experience through customized solutions that integrate strategy, technology, and operations. With offerings such as inbound and outbound customer support, technical assistance, medical billing, and accounting outsourcing, Ovex is dedicated to enhancing operational efficiency and customer satisfaction for businesses across various sectors.
Help Desk Specialist
Job not on LinkedIn
🕒 March 31
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Ovex Technologies Pakistan (Pvt.) Ltd.
201 - 500 employees
Founded 2009
🤝 B2B
☁️ SaaS
B2B • SaaS • Customer Support
Ovex Technologies Pakistan (Pvt. ) Ltd. is a leading provider of comprehensive business process outsourcing (BPO) services that simplify customer support, accounting, finance, and IT operations. The company focuses on delivering a holistic customer experience through customized solutions that integrate strategy, technology, and operations. With offerings such as inbound and outbound customer support, technical assistance, medical billing, and accounting outsourcing, Ovex is dedicated to enhancing operational efficiency and customer satisfaction for businesses across various sectors.
📋 Description
• Responding to client support queries. • Providing support in person, over the phone, or via remote access. • Diagnosing issues with computer software, peripherals, and hardware. • Running software diagnostic tools and physically inspecting hardware systems. • Talking to clients through basic problem-solving processes. • Providing basic computer training. • Installing and upgrading hardware and software systems. • Writing training manuals. • Following up with clients. • Completing support tickets.
🎯 Requirements
• Bachelors degree in computer science, information technology, or a similar field. • 3+ years working as a help desk specialist. • Advanced knowledge of computer hardware systems, including circuit boards, memory modules, and processors. • Knowledge of computer software systems, including databases, office applications, and operating systems. • Excellent analytical and diagnostic skills. • Advanced knowledge of help desk software and remote-access systems. • High-level communication skills. • Ability to troubleshoot complex hardware and software issues. • Patience and understanding.
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