Senior Manager, Customer Success – Enterprise

🕒 June 3

🇺🇸 United States – Remote

💵 $160k - $175k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 42%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Owner.com

WebsiteLinkedInAll Job Openings

11 - 50 employees

🍽️ Food & Beverage

📣 Marketing

💼 Consulting

Food & Beverage • Marketing • Consulting

Owner. com is an all-in-one platform designed to manage a restaurant's digital presence. It empowers restaurant owners by providing them tools for websites, online ordering, marketing, recruiting, and more, enabling them to regain control over their customer relationships and combat high fees imposed by larger corporations. The team is passionate about innovation and customer support.

📋 Description

• Lead the team responsible for Owner’s most valuable and complex customer relationships • Manage and develop Customer Success Managers delivering a high-touch, strategic customer experience • Drive retention, expansion, and measurable business outcomes for enterprise accounts • Lead partnerships with multi-location restaurant brands and franchise groups • Ensure proactive account management, strong stakeholder relationships, and tailored retention and growth strategies • Drive expansion across locations, brands, and services and increase customer lifetime value • Establish best practices and playbooks for managing complex, multi-location customers • Help define how Owner supports high-ARR customers as the company scales • Collaborate with the SVP of Customer Success and cross-functional leaders in Support, Launch, Sales, Product, Operations, and Enablement • Participate in recruiter, hiring manager, case study, cross-functional, and final interviews

🎯 Requirements

• 7+ years of experience in customer success, account management, or customer retention, preferably in SaaS, POS, restaurant technology, or SMB software • 3+ years of experience managing Customer Success Managers or Account Managers • Track record of building and developing high-performing teams • Experience managing high-ARR customers with multi-location operations • Experience working with franchises or clients with multiple stakeholders is a plus • Deep commitment to delivering exceptional customer outcomes • Strong analytical skills and ability to interpret customer metrics and translate insights into retention and growth strategies • Excellent verbal and written communication skills • Proven ability to anticipate customer needs, navigate complex situations, and support teams in resolving challenges effectively • Highly adaptable leadership in a fast-paced environment with competing priorities • Ability to demonstrate using AI to drive business efficiency • Familiarity with SaaS platforms, restaurant tech, online ordering systems, or POS solutions is a plus • Open to candidates legally authorized to work in the United States; sponsorship requirements are addressed in the application

🏖️ Benefits

• Generous pre-IPO equity package • Comprehensive health coverage • Remote-first workplace • Unlimited PTO • Extra fun perks

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