Client Success Manager

🕒 September 15

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 18%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Oxford Road

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

📣 Marketing

📱 Media

🤝 B2B

Marketing • Media • B2B

<Oxford Road> Oxford Road is a performance-driven audio and creator media agency that builds and scales podcast, radio, streaming, and creator-led campaigns for brands using data, proprietary technology, and creator networks. The agency offers end-to-end services including host vetting, creative development, media buying, programmatic audio, international execution, and attribution, and emphasizes measurable outcomes like reduced CAC and higher ROAS through its WOVN platform and Audiolytics system.

📋 Description

• Own the day-to-day health, pacing, and execution of assigned campaigns • Serve as the primary point of contact for assigned clients from onboarding through ongoing campaign management • Orchestrate new client onboarding, including internal kickoffs, Salesforce setup, Slack channel creation, dashboard requests, analytics notifications, and finance account setup • Pull, analyze, QC, and deliver weekly performance reports with insights and recommendations • Own client relationships and proactive communication, including responding to emails within 2 hours and sending call recaps • Identify campaign patterns, anomalies, risks, and expansion opportunities; partner with the Growth team on strategies and qualified growth signals • Own Quarterly Business Reviews from preparation through delivery and follow-through • Coordinate media, creative, analytics, activation, and growth teams across assigned accounts • Maintain Basecamp projects, Salesforce forecasts, competitive reporting, and client-facing materials • Coordinate optimizations, makegoods, script variation requests, promo codes, creative approvals, radio airchecks, top reads, and bonus reporting • Request and approve invoices and coordinate CIA invoice reconciliation with Accounting • Lead internal and external weekly calls, agendas, results distribution, and action-item follow-up • Present media plans to clients and lead internal alignment meetings • Manage host order information, vendor/creator onboarding calls, pixel measurement changes, and host read calls as needed • Maintain monthly Salesforce forecasts, request CIA invoices, approve post invoices, create QBRs, and update competitive reporting

🎯 Requirements

• Exceptional communication skills; ability to present results clearly to a CMO and translate complexity into client confidence • Strong attention to detail and time management across multiple clients and projects simultaneously • Relationship-first mindset • Genuine drive to find the first, best, and most differentiated solution every time • Proficiency in Salesforce, Basecamp, Google Workspace, and Microsoft Office • Comfort with performance dashboards such as Qlik or Tableau is a plus • Ability to manage multiple clients, campaigns, projects, and cross-functional workflows • Ability to analyze campaign performance data and provide data-backed recommendations • Ability to coordinate campaign optimizations, makegoods, script variations, promo codes, invoices, and client approvals • Ability to lead client calls, internal meetings, weekly reporting, and Quarterly Business Reviews

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