Customer Success Manager

Job not on LinkedIn

🕒 September 14

🐊 Florida, Idaho, +6 more states – Remote

🐊 Florida – Remote 🥔 Idaho – Remote 🌾 Nebraska – Remote 🏈 Ohio – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 24%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Avatar

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2014

☁️ SaaS

📦 Logistics

🤝 B2B

SaaS • Logistics • B2B

Avatar is a B2B software company that provides DriverHub, a platform for commercial fleets to manage driver recruiting, hiring, DOT compliance, and safety training. Their product set includes AI-powered recruiting and onboarding (AI Voice Assistant, AvatarAssistant), candidate landing pages, automated qualification and workflow triggers, DOT compliance tools (DQ file management, 19-A form generation, compliance dashboards), a training marketplace, and professional services. Avatar integrates with 70+ systems to connect payroll, HRIS/ATS, telematics, TMS, vehicle maintenance, background checks, and learning management systems to help fleets reach 100% compliance and reduce cost-per-hire.

📋 Description

• Own approximately 30 named strategic enterprise accounts billing $2,500/month or above • Drive owned accounts to 100%+ compliance • Track account compliance percentages, identify gaps, and run driver outreach campaigns, document refresh cycles, and audits • Drive adoption of at least two integrations per account • Build integration strategy into account plans across HRIS, background check, MVR, ELD, e-signature, and partner integrations • Help clients understand and maximize the software and best practices • Run cadenced QBRs with each account using metrics and 90-day customer commitments • Own expansion and renewal forecasting with the Director of Customer Success and Sales • Surface renewal risk and expansion opportunities early and drive deals to close • Steward Comply Plus and Comply Max relationships, coordinating delivery quality with Compliance Services • Orchestrate Compliance Services, Engineering, Customer Support, and Implementation without bottlenecking • Feed customer and account insights to the Director and Customer Success team • Meet first-six-month measures including ≥80% compliance across the owned book, 2+ integrations per account, 105% NRR target, 95%+ renewal rate, and complete account plans

🎯 Requirements

• 5+ years in customer success or strategic account management at a B2B SaaS company, ideally with named enterprise accounts • Personally renewed and expanded a named book with 100%+ NRR and 95%+ renewal track record • Ability to run QBRs with fleet operations leaders, navigate renewal pricing conversations, and translate compliance posture into business outcomes • Account planning discipline, including sponsor mapping and forward 90-day commitments • Data discipline using compliance percentage, integration count, health score, and NRR • Comfortable in HubSpot reporting and spreadsheets • Cross-functional fluency across Compliance Services, Engineering, Support, and Implementation • Clear written communication for account plans, business reviews, and renewal proposals • Ownership and accountability for retention outcomes • Reliable high-speed internet access • Regular use of a computer, video conferencing, and online collaboration tools • Availability during established core business hours • Ability to remain focused for extended periods while working at a computer and engaging in virtual meetings • Ability to comply with information security, confidentiality, and acceptable-use policies • Nice to have: experience in DOT compliance, driver qualification, trucking, motorcoach, transit, or fleet operations • Nice to have: exposure to driver compliance or driver recruiting platforms, including DriverReach, Tenstreet, Idelic, Samsara, Motive, Foley, or J. J. Keller • Nice to have: familiarity with HRIS, background check, MVR monitoring, ELD, or e-signature integrations • Nice to have: experience selling expansion alongside Sales or co-owning a quota or expansion target

🏖️ Benefits

• Remote work environment • Dedicated professional workspace supporting focus, confidentiality, and productivity • Opportunity to shape the Customer Success playbook and team standard • Equal opportunity and inclusive work environment

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