Customer Engagement Manager

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $70.3k - $85.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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myKaarma

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🚘 Automotive

💼 Consulting

📦 Logistics

Automotive • Consulting • Logistics

myKaarma is an end-to-end SaaS platform for automotive dealerships that streamlines fixed-ops workflows, customer communications, scheduling, mobile check-in, video multipoint inspections, loaner and transportation management, and payments/surcharging. The company provides AI-powered tools to automate outreach and inbound communications, APIs and integrations with OEMs and partners, and payment processing features to simplify reconciliation and reduce fees.

📋 Description

• Own a book of business and the cadence of client engagement, performance reviews, follow-up, and documentation • Conduct remote consultative engagements to improve dealer operations and utilization across myKaarma’s product suite • Track key performance indicators and use performance trends to identify operational gaps, improvement opportunities, and accounts requiring additional support • Identify at-risk accounts and implement corrective strategies to strengthen engagement, customer value, and long-term account health • Maintain accountability for timely delivery, reliability, and customer satisfaction across assigned accounts • Navigate sensitive operational discussions with dealership leaders at multiple levels • Manage larger and more strategic relationships across dealer groups and/or OEM partners • Identify expansion opportunities that may contribute to increased MRR and ACV • Partner with Consulting and Operations leadership to analyze, improve, and scale internal processes • Use a genchi genbutsu consultative approach to understand client operations and drive performance • Protect recurring revenue and minimize churn risk across assigned accounts • Report to the Sr. Director of Customer Engagement Operations

🎯 Requirements

• 4–8 years of relevant experience in the automotive industry (dealer, vendor, or OEM), consulting, or a similarly demanding environment • Bachelor’s degree in Business, Management, Operations, or a related field, or equivalent relevant work experience • Strong knowledge of dealership fixed operations, from appointment taking through payment processing, including the repair-order (RO) lifecycle • Strong analytical and problem-solving skills, including the ability to identify patterns and trends and translate data into actionable insights • Familiarity with established change-management techniques and experience helping customers or stakeholders adopt new processes or ways of working • Strong relationship management and communication skills • Persistence and professionalism to navigate challenges and drive customer performance • Ability to work autonomously, prioritize strategically, and consistently deliver high-quality work on time • Prior fixed-operations and/or performance or customer-success consulting experience is a plus • Experience in a growth-stage division or start-up environment is a plus • myKaarma considers candidates requiring work authorization on a case-by-case basis; sponsorship may be available for exceptional candidates depending on role requirements and business need

🏖️ Benefits

• Flexible work environment • Variable compensation • Comprehensive medical, dental, vision, life, and disability benefits • Wellness stipend • Telework stipend • Generous vacation time • Dog-friendly offices • Unlimited onsite snacks or refreshments