Enterprise Customer Success Manager

Job not on LinkedIn

🔥 6 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $115k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 1%

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Thanx

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🍽️ Food & Beverage

💼 Consulting

📦 Logistics

💰 $17.1M Series B on 2016-12

Food & Beverage • Consulting • Logistics

Thanx is the number one guest engagement platform designed to boost customer loyalty through personalized, exclusive, and on-brand experiences. Specializing in the restaurant industry, Thanx provides a suite of tools including mobile apps, CRM, marketing automation, and A/B testing to help restaurant brands engage with their customers without relying on traditional discounts. Their platform boasts advanced data services capturing significant customer purchase behavior, lending to impactful marketing and customer retention strategies. With a loyalty designer and comprehensive content management system, Thanx enables restaurants to constantly evolve their loyalty programs and maximize customer conversion and engagement metrics.

📋 Description

• Own strategy for a portfolio of approximately 10–12 of Thanx’s largest and most strategic restaurant brands • Report to the VP of Customer Success • Work cross-functionally across Sales, Support, Product, Engineering, and Finance • Set account direction and defend it with senior client-side and internal stakeholders • Define cross-functional needs, rationale, and business impact; direct execution like a business owner • Own and close full-cycle renewals, leading negotiations with Finance and the VP of Customer Success • Find and develop internal customer champions • Identify underperforming accounts and build growth plans with senior buy-in • Use AI daily for account planning, health monitoring, stakeholder communications, and renewal preparation • Travel for on-site business reviews, executive meetings, brand launches, and industry events

🎯 Requirements

• 6+ years in Customer Success, Account Management, or a strategic customer-facing role on complex, multi-stakeholder enterprise accounts • Track record as a strategist directing cross-functional partners toward customer outcomes • Executive presence and ability to advise and challenge senior stakeholders • Startup experience; explicitly non-negotiable for this role • Real fluency with AI tools used daily, including a specific example of on-the-job AI use • Experience owning renewal and expansion conversations, including with procurement and finance counterparts • Experience with a health-scoring or Customer Success platform is a plus

🏖️ Benefits

• Equity for every employee • AI tools and real token budgets • AI tooling budget • Access to Keystone, an internal natural-language data and tooling platform • Access to The Grid for hosting and sharing AI-built applications, reports, and tools • Company-wide AI show-and-tell culture • Access to the CS Cantina skill library • Fully remote work • 10–15% travel, including industry events