Senior Manager, Customer Success – Strategic Accounts

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $122k - $136k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Medely

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

💼 Consulting

📦 Logistics

✈️ Travel

💰 Seed Round on 2017-04

Consulting • Logistics • Travel

Medely is an online talent marketplace that connects healthcare professionals, including nurses and allied health technicians, with healthcare facilities such as hospitals, surgical centers, and post-acute care facilities. It offers flexible working solutions like per diem shifts, travel assignments, and local assignments, allowing professionals to work on their terms. The platform provides tools for workforce management, credentialing, and timesheet and billing management. Medely aims to streamline staffing processes and delivery of healthcare services by connecting facilities directly with qualified staff quickly and efficiently, without the constraints of traditional agency roles.

📋 Description

• Lead Medely’s Strategic and Growth Customer Success teams • Build proactive, value-driven partnerships with post-acute and outpatient facilities • Strengthen customer retention, identify expansion opportunities, and deliver measurable customer outcomes • Refine retention and expansion strategies and develop repeatable playbooks • Use customer insights, performance data, and market trends to guide priorities • Coach and develop Customer Success Managers • Translate company strategy into clear team execution • Drive Gross Retention Rate and mitigate churn across the team’s portfolio • Design and execute strategic account plans and customer engagement motions • Coach value-based selling, strategic negotiation, executive presentation, and data-driven customer interactions • Lead capacity planning and bandwidth forecasting • Analyze churn indicators, health scores, and market data to predict trends and adjust tactics • Onboard, train, and mentor new team members • Cultivate a high-performance, accountable team culture • Champion the voice of the customer with Product and Leadership teams • Identify customer-lifecycle risks and deploy mitigation strategies • Serve as the primary escalation point for customers and cross-functional alignment issues • Maintain expertise in Medely’s products, healthcare staffing dynamics, competitive intelligence, and industry trends • Build collaborative relationships with cross-functional partners and executive stakeholders • Occasional local and overnight travel for client meetings, industry engagement, and market-development activities may be required

🎯 Requirements

• 4+ years of people-management experience in Customer Success or Account Management • Experience leading teams in a high-volume or SMB environment is ideal • Measurable track record of improving retention, reducing churn, and driving revenue expansion • Strong people leadership, coaching, feedback, and accountability skills • Ability to use data to identify performance gaps, set priorities, and turn insights into action • Familiarity with Salesforce, Gong, Tableau, AI productivity tools, and Google Workspace • Bachelor’s degree or equivalent practical experience • Experience leading Customer Success teams through meaningful growth or change • Experience in healthcare technology, SaaS, workforce marketplaces, or EMR ecosystems is a plus • Must be US-based, within the 48 continental states • Must address US work authorization and visa sponsorship requirements

🏖️ Benefits

• 401k • Medical, dental, and vision insurance • Flexible and unlimited PTO • Paid parental leave • Remote work • Equity • Commission • Competitive compensation based on experience and performance • Opportunity to drive meaningful business impact on a team you’ll help build and define