Client Success Manager

🔥 14 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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👻 Ghost score 10%

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RainFocus

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

☁️ SaaS

📣 Marketing

💰 Series C on 2021-09

SaaS • Marketing • Event Management

RainFocus is a comprehensive event marketing and management platform designed to elevate in-person, hybrid, and virtual event experiences. Utilizing personalized engagement and data-driven insights, RainFocus helps clients maximize brand identity and attendee interaction. Its integrated platform supports seamless registrations, content management, and attendee engagement across all events. With a strong emphasis on security and compliance, RainFocus is a trusted partner for organizations looking to optimize their event strategies and drive growth. The company also offers a range of on-site solutions and a mobile app to enhance event experiences and streamline operations.

📋 Description

• Lead client engagement, ongoing success, and partnership throughout the client lifecycle • Ensure an outstanding client experience • Articulate platform value and understand clients’ strategic goals • Drive client adoption, success, and retention • Build account plans and lead post-sales initiatives that deliver repeatable client value • Develop an in-depth understanding of client business models • Build client relationships and serve as a trusted adviser and advocate • Leverage key-account learnings to drive value across the broader client base • Develop client success plans covering critical success factors, metrics, targets, risks, and recommendations • Map RainFocus features and business benefits to client needs and demonstrate value • Deliver best practices and coach clients to drive product adoption • Monitor and facilitate adoption of RainFocus product features and functions • Coordinate with internal cross-functional teams to maximize account health • Travel for client events, executive business reviews, and strategic stakeholder meetings

🎯 Requirements

• Bachelor’s degree, or equivalent combination of education and experience • 3+ years of related client success experience • 5+ years of professional business experience • Experience working closely with C-level / SVP-level executives for clients and executing executive business reviews strongly preferred • Experience working closely with Sales through client renewal process strongly preferred • Previous work experience at a SaaS company preferred • Proven success driving organization-wide initiatives • Proven success collaborating and building strong relationships with internal and external stakeholders • Excellent verbal and written communication skills • Strong presentation skills • Excellent organization and time management skills • Comfortable working in a fast-paced environment • Strong listening skills with a thoughtful approach to addressing client pain points • Ability to assess changing priorities/tasks quickly and with ease • Ability to travel 30%, including occasional weekend travel

🏖️ Benefits

• Competitive salaries • Competitive benefits • 401(k) • Generous PTO • Team building activities