Associate Partner – Customer Success, Payer

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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Innovaccer

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 $150M Series E on 2021-12

Healthcare • Consulting • Logistics

Innovaccer is a healthcare technology company dedicated to transforming how healthcare information is utilized and accessed. They provide a comprehensive Health Cloud that aims to accelerate digital transformation for providers, payers, and life sciences companies by offering unified healthcare data and analytics. Innovaccer leverages artificial intelligence to automate tasks, process medical data, and generate insights to improve clinical and financial outcomes. Their solutions focus on integrating and optimizing healthcare systems, promoting value-based care, improving patient engagement, and reducing the administrative burden on healthcare providers. Innovaccer's platform supports various healthcare stakeholders through advanced data activation, analytics, and streamlined workflows, striving to improve healthcare delivery and patient care globally.

📋 Description

• Own post-sale customer relationships as the commercial and executive owner across enterprise healthcare accounts • Drive renewals, expansion, value realization, executive trust, net revenue retention, renewal forecast accuracy, expansion pipeline progression, and account retention • Develop expansion strategies and account growth plans tied to customer business priorities • Serve as primary executive contact for VP, SVP, and C-suite customer leadership • Lead executive QBRs focused on outcomes, ROI, and strategic roadmap alignment • Articulate value through cost efficiency, quality improvement, clinical outcomes, and operational scalability • Own account strategy, stakeholder mapping, success plans, risk mitigation, account health, and operating rhythms • Ensure delivery outcomes align with contractual commitments and executive expectations • Translate customer goals into priorities for internal teams and partner with Customer Engineering Managers on delivery alignment • Surface churn risks and drive corrective actions through delivery teams • Act as executive quarterback across Product, Engineering, Analytics, and Delivery • Influence roadmap conversations using customer insights and market context • Use data, analytics, clinical insights, and operational metrics to prove value, support renewals, and enable expansion • Translate complex analytics and metrics into concise executive narratives and recommendations

🎯 Requirements

• 8–12+ years in healthcare consulting, customer success, account management, or enterprise SaaS • Strong background in healthcare operations, payer/provider models, or clinical analytics • Comfortable setting direction, making judgement calls, and holding teams accountable without formal authority • Proven experience owning senior executive relationships • Demonstrated commercial mindset: understands revenue, margins, and growth levers • Exceptional written and verbal communication skills • Demonstrated ability to drive outcomes in ambiguous, fast changing environments with distributed and offshore delivery teams • MBA or equivalent strategic training strongly preferred

🏖️ Benefits

• 22 days of fixed paid time off per year, in addition to company holidays • Generous parental leave • Monetary incentives and company-wide recognition for impact and dedication • Medical, dental, and vision insurance • 100% company-paid short- and long-term disability insurance • 100% company-paid basic life insurance • Optional discounted legal aid • Optional pet insurance