Customer Success Manager, Enterprise

Job not on LinkedIn

🕒 September 9

🇺🇸 United States – Remote

💵 $119k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 4%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Abnormal Security

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🔒 Cybersecurity

Cybersecurity

Abnormal Security is a provider of cloud-native email security solutions that specializes in preventing a wide array of cyber threats. The company focuses on protecting businesses from attacks such as phishing, malware, ransomware, and social engineering, ensuring total protection for corporate email systems. Their offerings include business email security, phishing detection, and securing against account takeovers, making them a leader in the computer and network security space.

📋 Description

• Serve as the primary liaison and main point of contact between assigned customers and internal teams • Develop strategic customer relationships and guide platform adoption and success planning • Deliver regular business reviews (QBRs/EBRs), communicate ROI, and align on success metrics to support retention and expansion • Understand customers’ industries, goals, and challenges and provide tailored recommendations • Promote awareness and usage of key platform features and provide ongoing customer education • Monitor customer health, manage escalations, and collaborate with Product, Engineering, Support, and Sales teams • Share actionable customer insights and feedback for product improvements • Maintain expert knowledge of the product roadmap and communicate updates and enhancements to customers • Coordinate with internal teams to develop and execute customer success plans and address risks proactively • Drive successful onboarding, adoption, ongoing value delivery, customer satisfaction, and retention

🎯 Requirements

• 5+ years of experience in enterprise SaaS, including at least 3+ years in Customer Success, TAM, or support roles • Proven ability to manage large customer portfolios and develop long-term relationships, including at the executive level • Excellent communication, presentation, and organizational skills • Strong problem-solving skills and experience resolving escalations • Proficiency with CRM and case management tools such as Salesforce and Jira • Technical proficiency related to internet technologies, networking, and email security products • Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or equivalent practical experience • Strong verbal and written communication skills • Solid technical understanding of SaaS products, internet technologies, networking, and email security solutions • Proven track record of driving product adoption and supporting long-term customer growth

🏖️ Benefits

• Bonus or incentive compensation may be available • Equity may be available • Comprehensive benefits package • Pre-employment checks and AI-assisted recruiting tools are used in the hiring process