Field Customer Success Manager – Client Management I

🔥 1 minute ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $64k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Net Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1993

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

Healthcare • SaaS • Artificial Intelligence

Net Health is a healthcare software company that provides specialized electronic health record (EHR/EMR) systems and advanced analytics for wound care, rehab therapy, value-based care, and occupational health. With over 30 years of experience, Net Health offers SaaS-based EHR solutions, predictive and clinical analytics, patient engagement tools, and system integrations designed to improve clinical outcomes, streamline workflows, ensure compliance, and optimize financial performance for healthcare providers across care settings.

📋 Description

• Foster the highest level of service delivery to assigned customers • Maintain relationships with assigned customer accounts and key stakeholders • Identify and address customer goals, needs, and issues • Educate customers on products and drive adoption and utilization • Achieve retention goals and foster expansion opportunities • Collaborate with Sales to retain and expand assigned customers • Develop an understanding of Net Health products, services, and customers’ HIT needs • Develop and execute Customer Success Plans • Address customer needs and serve as an escalation point for customer issues • Monitor and analyze customer consumption and utilization • Educate customers on results and consult on possible improvements • Provide consistent customer communication through regularly scheduled meetings • Encourage participation in webinars, customer conferences, and product feedback initiatives • Collaborate with Net Health departments to resolve escalated issues within SLA requirements • Leverage Professional Services and Critical Care teams to meet customer needs • Serve as trusted advisor for strategic and/or at-large customers • Monitor license agreements and/or SLAs for compliance

🎯 Requirements

• Bachelor’s Degree • Minimum 0–2 years of relevant experience; may have degree or equivalent • Proficiency with Microsoft Office Suite • Ability to manage customer relationships, goals, needs, issues, adoption, utilization, retention, and expansion opportunities • Ability to develop and execute Customer Success Plans • Ability to monitor and analyze customer consumption and product utilization • Ability to address customer needs and serve as an escalation point • Ability to collaborate with Sales and other departments • Ability to monitor license agreements and/or SLAs for compliance • Ability to use discretion and independent judgment with matters of significance relating to customers

🏖️ Benefits

• Work-from-anywhere environment • Unlimited PTO • Comprehensive benefits package • Employee Resource Groups • Casual dress code • Prioritized employee wellness • Diversity and inclusion initiatives • A Voice • New hire support • Career development • Educational assistance • Employee referral bonus • Progressive parental leave