Customer Success Manager

Job not on LinkedIn

🔥 15 minutes ago

🏈 Alabama, Arizona, +19 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🦞 Maine – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ☕ Washington – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Tava Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

⚕️ Healthcare Insurance

👥 HR Tech

💰 $10M Series A on 2021-12

Healthcare • Healthcare Insurance • HR Tech

Tava Health is a company that partners with employers to provide accessible and affordable mental healthcare to employees. They offer a comprehensive approach that differs from traditional Employee Assistance Programs by providing quick access to licensed therapists for both short-term needs and ongoing care for persistent mental health issues. Tava Health's network of vetted therapists can be accessed by employees within a short time frame, enhancing employee engagement and reducing employer healthcare costs. The company is integrated with employer health plans, offering evidence-based therapies to improve mental health outcomes and workplace productivity.

📋 Description

• Serve as the primary point of contact and trusted advisor for customers in your book of business • Build and maintain relationships with HR leaders, benefits executives, and senior stakeholders • Own the post-sale lifecycle, delivering tailored experiences that support client goals • Lead smooth onboarding and implementation for new customers • Partner with cross-functional teams to ensure technical and operational launch readiness • Define success criteria and align on measurable outcomes • Develop and execute success plans aligned to customer objectives • Monitor usage, engagement, and risk indicators; proactively intervene as needed • Facilitate business reviews, data reporting, and strategic planning sessions • Lead renewal strategy and expansion conversations • Partner with Sales, Clinical, Product, and Operations teams to drive unified customer experiences • Act as the voice of the customer to influence internal decisions and improve offerings • Contribute to process improvements, playbooks, and documentation • Track retention, engagement, utilization, and satisfaction metrics • Maintain clear documentation of customer progress, goals, and risks

🎯 Requirements

• 3+ years of experience in customer success, account management, or consulting • Expertise managing senior stakeholder relationships • Familiarity with healthcare, benefits, or HR tech is a plus • Strong analytical skills and ability to drive outcomes using data • Organized, adaptable, and outcome-oriented • Excellent interpersonal, written, and verbal communication skills • Executive presence and confidence in presenting to leadership teams • Collaborative mindset with a bias toward action • Strategic thinker with a passion for improving mental health access • Customer-first approach with empathy and curiosity • Thrives in a fast-paced, evolving startup environment • Candidates must have authorization to work in the U.S. without company sponsorship now or in the future

🏖️ Benefits

• Competitive salary and stock options • Fully-covered medical and dental premiums for you and your family, plus voluntary insurance options • Free, generous Tava mental health benefit • Monthly HSA contributions for qualifying enrolled employees • Generous PTO and paid holidays • Paid parental leave • 401(k) retirement plan • Weekly company-paid lunch via DoorDash and a personal DashPass subscription • Opportunity to make a meaningful impact at a high-growth, mission-driven company