Executive Customer Success Leader

🔥 11 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SecurityScorecard

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

💼 Consulting

🏥 Healthcare

🛡️ Insurance

💰 $180M Series E on 2021-03

Consulting • Healthcare • Insurance

SecurityScorecard is a company that focuses on cybersecurity and risk management. It provides solutions for supply chain detection and response, third-party cyber risk management, and external attack surface management. By leveraging AI and security ratings, SecurityScorecard helps organizations improve their cybersecurity postures and manage risks effectively. The company's platform allows for monitoring and remediation of vulnerabilities, collaboration with vendors, and compliance with regulatory mandates. SecurityScorecard serves a diverse range of industries, including public sector, technology, healthcare, financial services, and more. Its comprehensive suite of tools and services, such as Security Ratings and MAX, empower organizations to proactively manage cyber risks and enhance their overall security structures.

📋 Description

• Lead, coach, and train a world-class global Customer Success team • Drive excellence and a unified, high-standard customer experience across global regions • Design and implement efficient AI-energized processes for automated customer health tracking • Drive accountability within Customer Success and cross-functionally with Sales, Product, and Engineering • Orchestrate complex customer journeys for large enterprise risk teams • Partner with the VP of Sales to ensure seamless handoffs and a consultative approach to customer security challenges • Manage high-value enterprise accounts and retention and expansion goals • Build and lead global teams using metrics-driven pipeline and deal sizing

🎯 Requirements

• 12+ years of experience in enterprise software leadership with a focus on post-sales excellence and customer acquisition/growth • 5+ years of experience in the cybersecurity space • Proven track record of managing high-value enterprise accounts and achieving consistent over-attainment of retention and expansion goals • Extensive experience with 6- and 7-figure enterprise deals • Demonstrated ability to build, train, and lead global teams while maintaining a metrics-driven approach to pipeline and deal sizing • Ability to design lean, excellent processes that drive global efficiency • Expertise in account planning and qualification methodologies such as MEDDPIC • Effective verbal and written communication with the ability to lead senior-level engagements • No immigration sponsorship provided for this position

🏖️ Benefits

• Competitive salary, specific to each country • Stock options • Health benefits • Unlimited PTO • Parental leave • Tuition reimbursements • Annual performance-based incentive compensation awards • Equity • Reasonable accommodations for qualified individuals with disabilities