Client Success Manager

🕒 September 14

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Array

WebsiteLinkedInAll Job Openings

51 - 200 employees

💳 Fintech

🤝 B2B

Fintech • B2B

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. Our suite of private label offerings helps our partners drive revenue, increase engagement, and empower millions of consumers to achieve their financial goals.

📋 Description

• Manage and grow a portfolio of high-value accounts by understanding business objectives and challenges, developing tailored strategies, and executing against client goals • Own client relationships across deployment, launch, ongoing optimization, expansion, and renewal • Proactively resolve or anticipate client issues • Identify, pursue, and lead complex growth opportunities, including expansion into additional Array products • Collaborate cross-functionally with Product, Marketing, and Deployment teams to deliver customized solutions • Monitor industry trends, regulatory changes, and market dynamics, positioning Array as a trusted partner • Use AI tools to think, build, and ship faster

🎯 Requirements

• 3+ years of experience in B2B Client Success roles • Experience owning a book of strategic accounts and responsibility for client health, retention, and revenue growth of approximately $5+ million in ARR • Proven track record of managing and expanding high-impact, strategic relationships, preferably within the financial sector • Exceptional interpersonal skills and a track record of growing and retaining accounts through excellent client service • Entrepreneurial mindset and willingness to take ownership of account success • Knowledge of the financial industry and understanding of growth opportunities and challenges facing financial institutions, Fintechs, and Credit Services Organizations is a plus • Belief that AI is reshaping work and instinctive use of AI to accelerate work

🏖️ Benefits

• Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents • Unlimited PTO and sick leave • 14 company holidays • 100% 401k match up to 4% with immediate vesting • Generous and competitive parental leave for all parents • $1,000 desk setup subsidy for remote office • $100/month to subsidize wifi/cell phone expenses • Summer Fridays (half-day Fridays) typically from late May to the end of August • Commuter benefits for those who choose to go into New York City or San Francisco office spaces

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