Senior Manager, Customer Success

Job not on LinkedIn

🕒 September 11

🇺🇸 United States – Remote

💵 $160k - $195k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vesta

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

💸 Finance

💳 Fintech

☁️ SaaS

💰 $30M Series A on 2022-01

Finance • Fintech • SaaS

Vesta is a company dedicated to revolutionizing mortgage infrastructure with a data-centric and rules-driven approach. Its platform is designed to lower operational costs, enhance loan quality, and speed up the loan closing process by facilitating parallel workflows across multiple users. Vesta offers a modern, future-proof system with a comprehensive API platform and a wide range of partnerships within the mortgage ecosystem. The company's solutions include automated task management, seamless integration with various partners, and a robust architecture that adapts to new innovations, making it a key player in digitizing the mortgage process for lenders.

📋 Description

• Own and define the post-implementation customer experience • Ensure customers realize meaningful, measurable value from Vesta after go-live • Manage a named portfolio of roughly 8-12 lender accounts as their primary strategic partner • Drive adoption and deepen engagement with new functionality • Reinforce best practices and ensure Vesta evolves with customers’ businesses • Maintain executive relationships and support retention while Sales owns commercial renewals • Coordinate cross-functionally when issues arise and act as an escalation point • Advocate for customers internally and align Product, Support, Implementation, and Sales • Define Customer Success playbooks, engagement models, success metrics, feedback loops, and operating cadence • Hire the first 1-3 individual contributors and shape their roles and work

🎯 Requirements

• Deep curiosity about how businesses operate, including workflows, incentives, constraints, and organizational dynamics • Experience or ability to thrive in early-stage environments with high ambiguity and real ownership • Outcome-oriented mindset with ability to articulate measurable product value • Ability to partner with senior stakeholders, operators, executives, and cross-functional leaders • Ability to coordinate internal teams and serve as a structured, accountable escalation point • Highly organized and process-oriented, with ability to build playbooks and systems from scratch • Ability to balance proactive strategic engagement with reactive issue management • Ability to collaborate with Sales, Product, Implementation, and other cross-functional teams • Ability to own a portfolio of roughly 8-12 mid-market to enterprise lender accounts • Ability to hire and manage the first 1-3 individual contributors on the Customer Success team

🏖️ Benefits

• Equity • Robust medical, vision and dental coverage (~100% of employee premiums are covered) • Remote-first culture with hubs in New York and San Francisco • Physical and mental wellness benefits • Flexible time off (that we expect you to use!) • Co-working passes and/or wfh stipend • Dining dollars • 401(K) offering • Meaningful parental leave - 16 weeks off for birthing and non-birthing parents, applying to adoptions as well • Company offsites (twice a year)

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