Field Service Engineer I

🕒 August 5

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $100k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 0%

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Oxford Instruments plc

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏭 Manufacturing

🏥 Healthcare

💼 Consulting

Manufacturing • Healthcare • Consulting

Oxford Instruments plc is a company that pushes the boundaries of technology, developing innovative solutions that enable customers to achieve breakthroughs in various fields. They focus on creating advanced manufacturing techniques and pioneering new imaging technologies, providing exceptional products that enhance digital connectivity and support the development of next-generation medicines and healthcare technology. Their commitment to addressing the greatest challenges of the 21st century underscores their role as a leader in scientific and industrial advancements.

📋 Description

• Install and commission plasma etch and deposition systems, including RIE, CVD, ICP, ICPCVD, ALE, and ALD systems • Ensure installations comply with customer specifications, cleanroom standards, and process-readiness requirements • Perform scheduled preventive maintenance and emergency corrective maintenance • Diagnose root causes and validate repairs against vacuum tolerances, leak-up rates, and process benchmarks • Provide responsive customer communication and hands-on technical training • Troubleshoot complex hardware and software issues using specialized diagnostic tools • Provide remote support to minimize downtime and maximize system uptime • Calibrate AMUs, RF generators, APCs, and MFCs • Implement upgrades including turbo pumps, PLCs, and breakers • Collaborate across teams, escalate issues when needed, and maintain detailed documentation • Travel extensively to customer sites to support installations and service needs • Represent Oxford Instruments and contribute to customer satisfaction and continuous improvement in semiconductor technologies

🎯 Requirements

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Physics, or a related technical field, or equivalent hands-on experience in semiconductor equipment service • 5–7 years of field service experience in the semiconductor industry, focused on plasma etch and deposition systems • Familiarity with cleanroom operations and safety protocols • Hands-on experience with turbo pumps, cryo pumps, and roughing pumps • Experience troubleshooting 208V electrical systems and 24V control subsystems • Extensive experience with RF power components and pneumatically driven systems • Proficiency with vacuum leak detectors, RF power meters, DVMs, LCR meters, multimeters, and megohm meters • Ability to read and interpret mechanical, pneumatic, and electrical schematics and plumbing diagrams • Strong understanding of RF theory and inductively coupled plasma (ICP) systems • Familiarity with RIE, PECVD, ICP, and ALD semiconductor processes • Valid driver’s license, safe driving record, passport, and ability to travel independently • Physical agility and comfort working in confined or awkward spaces • Ability to lift and handle equipment weighing up to 50 lbs • Availability for extensive weekday travel, Monday through Friday • Experience with Brooks platforms, Pfeiffer/Edwards pumping systems, and MKS components preferred • Knowledge of APC and MFC calibration and optimization preferred • Strong manual dexterity and ability to maintain a clean, organized workspace in cleanroom attire • Proactive problem-solving and openness to continuous learning • Effective communication and listening skills • Adaptability to evolving technologies and customer needs • Ability to work independently or as part of a team

🏖️ Benefits

• Benefited full-time position