Associate Director, Customer Engagement Communications

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Kerr Dental

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1891

⚕️ Healthcare Insurance

🔬 Science

🧘 Wellness

💰 Debt Financing on 2005-12

Healthcare Insurance • Science • Wellness

Kerr Dental is a company that focuses on providing dental professionals with innovative and high-quality dental products. They offer a wide range of solutions for dental procedures, including restorative materials, dental bonding agents, and hygiene products. With a commitment to advancing dental healthcare, Kerr Dental is dedicated to enhancing patient outcomes and supporting the dental industry.

📋 Description

• Help build integrated communications strategies and plans aligned to Customer Engagement priorities and grounded in a deep understanding of customer-centricity, pharmaceutical field organization dynamics, evolving healthcare and communications trends. • Assist in shaping change and transformation focused narratives that clearly communicate priorities, decisions, rationale and progress to key stakeholders. • Partner with transformation and change teams to support communications that drive clarity and enable adoption of new initiatives and ways of working. • Develop executive communications content in support of business milestones including talking points, executive briefs, presentations. • Develop associate communications that keep field and HQ-based teams informed, engaged, and aligned. • Support communications for large organizational meetings including town halls, leadership meetings and all-field forums. • Lead the development of written and visual content for internal channels, including articles, videos, and digital assets, using internal and external resources as needed. • Support the management of channels and content calendars to ensure efficiency and alignment. • Monitor engagement metrics and feedback to track sentiment and continuously improve communications effectiveness.

🎯 Requirements

• Bachelor’s degree required, preferably in communications, public relations, journalism, or a related field • 6+ years of progressive experience in internal communications, executive communications, corporate communications, or related roles • Demonstrated experience supporting senior leaders with executive‑level communications • Demonstrated experience in change and transformation communications • Experience working in matrixed organizations and collaborating across functions • Pharmaceutical experience required • Experience in pharmaceutical field communications is a plus • Ability to leverage approved AI tools and programs strategically and responsibly to optimize the Communications team output

🏖️ Benefits

• Health, life and disability benefits • 401(k) with company contribution and match • Generous time off package including vacation, personal days, holidays and other leaves