π₯ 0 minutes ago
π² North Carolina β Remote
π΅ $71k - $106.4k / year
β° Full Time
π‘ Mid-level
π Senior
π» Ghost score 20%
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β’ Facilitate client wellness and autonomy through advocacy, assessment, planning, communication, education, resource management and service facilitation β’ Collect and assess patient information to develop comprehensive, individualized care management plans β’ Promote appropriate utilization and cost-effective care and services β’ Link clients with appropriate providers and resources across health and human services and care settings β’ Ensure care is safe, effective, client-centered, timely, efficient and equitable β’ Communicate directly with clients, payers, primary care providers and other service professionals β’ Protect client privacy, confidentiality, health and safety through advocacy and adherence to ethical, legal, accreditation, certification and regulatory standards β’ Interact with PacificSource personnel to provide quality customer service β’ Answer medical or contract interpretation questions referred from other departments, physicians and providers β’ Assist employers and agents with healthcare resource and procedure questions β’ Practice effective written and verbal communication β’ Utilize and promote evidence-based tools β’ Utilize lean methodologies for continuous improvement β’ Meet department and company performance and attendance expectations β’ Follow PacificSource privacy policy and HIPAA laws and regulations β’ Perform other duties as assigned β’ Travel approximately 5% of the time
β’ Minimum of three (3) years of clinical experience, including case management β’ Active, unrestricted Registered Nurse (RN) license, Licensed Professional Counselor (LPC), Licensed Marriage and Family Therapist (LMFT), or Licensed Clinical Social Worker (LCSW) credential required β’ Certified Case Manager Certification (CCM) accredited by CCMC required at time of hire or within two years of hire date β’ Knowledge of health insurance and state mandated benefits β’ Experience and expertise in case management practice, including advocacy, assessment, planning, communication, education, resource management and service facilitation β’ Knowledge and understanding of contractual benefits and options outside contractual benefits β’ Knowledge of community services, providers, vendors and facilities β’ Ability to use computerized systems for data recording and retrieval β’ Ability to maintain patient confidentiality, privacy and health records security β’ Ability to establish and maintain relationships with community services and providers β’ Ability to maintain current clinical knowledge base and certification β’ Ability to work independently with minimal supervision β’ Ability to read and comprehend both written and spoken English β’ Ability to communicate clearly and effectively β’ Ability to stoop and bend, sit and/or stand for extended periods, perform repetitive motions, and lift and carry files and business materials β’ Insurance industry experience preferred
β’ Quality, affordable care access through PacificSource membership β’ Equal opportunity and diversity-focused work environment β’ Ergonomically configured equipment β’ At-will employment
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