Senior Application Specialist

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Paciolan

WebsiteLinkedInAll Job Openings

201 - 500 employees

🛍️ eCommerce

⚽ Sports

💰 Venture Round on 2004-11

eCommerce • Entertainment • Sports

Paciolan is a comprehensive platform that offers ticketing, fundraising, marketing solutions, and customer engagement for live entertainment organizations. Serving over 500 organizations annually, it facilitates the sale of more than 120 million tickets across various sectors including college athletics, performing arts, and pro sports arenas. Paciolan also provides strategic support and resources to enhance fan engagement and customer satisfaction, making it a leader in the field of ticketing and event management solutions.

📋 Description

• Deliver high-quality, front-line technical support—primarily via phone (approximately 75%)—to efficiently triage, investigate, and resolve client inquiries • Participate in a rotating after-hours support schedule to ensure continuity of service • Troubleshoot and resolve complex client issues related to product functionality, application usage, and database inquiries across the Paciolan product suite • Interpret and explain standard reporting tools, identify discrepancies, and accurately document requirements for customized reporting solutions • Develop and maintain comprehensive internal documentation and client-facing knowledge base content

🎯 Requirements

• 2+ years of hands-on experience with Paciolan’s ticketing products • Direct experience working within a university athletic department, arts organization, or arena that utilizes Paciolan software • Demonstrated experience in event-day operations, box office management, or related functions • Solid understanding of database concepts, Paciolan applications, standard desktop software, and emerging technologies, including AI tools • Exceptional interpersonal, verbal, and written communication skills • Ability to operate effectively with moderate to minimal supervision

🏖️ Benefits

• Medical • Dental • Vision • Health Savings Account • Life Insurance and Other Insurance Plans • Flexible Paid Time Off (minimum 10+ days annually), including Parental Leave • 20 Paid Holidays • 401(k) + Match • Short/Long Term Disability