Resident Service Engineer

🔥 9 minutes ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Packsize

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2002

🛍️ eCommerce

🚗 Transport

eCommerce • Manufacturing • Transport

Packsize is a company that specializes in on-demand packaging solutions, offering automated and customizable packaging systems designed to optimize shipping efficiency and sustainability. Their innovative approach to packaging, referred to as SMART Packaging, focuses on creating eco-friendly, regulatory-compliant packaging solutions that cater to diverse industry needs. Packsize's systems cater to various sectors, including eCommerce, manufacturing, and logistics, helping businesses reduce waste, cut costs, and enhance customer satisfaction.

📋 Description

• Work cross-functionally with R&D, Software and Quality Engineering teams • Receive incoming parts and supplies, verify their quality and quantity • Ensure proper documentation and record-keeping of parts transactions • Monitor and maintain accurate inventory levels of parts and supplies • Analyze customer Key Performance Indicators (KPI's) to identify new or ongoing machine performance issues resulting in problem-solving and machine maintenance • Completes and successfully pass training courses • Develops knowledge of Packaging Designs • Learns and develops the customer support and technical skills necessary to perform high quality maintenance • Performs preventive maintenance on machines, equipment and accessories • Performs installation of new equipment and train Customer Personnel • Learns and completes basic administration duties (assigned tasks, emails, etc.) • Exposed to moving parts and electricity that require safety protocols • Excellent work ethic and time management skills needed • Must be accessible via telephone, and promptly return email and phone messages • Travel by vehicle or airplane within assigned geography, overnight travel may be required

🎯 Requirements

• Proven experience in parts and inventory management, preferably in a similar industry • Proficiency in using inventory management software and tools • Excellent Customer Service skills • Basic Excel, Word skills • Knowledge of Windows platforms • Advanced mechanical skills • Advanced troubleshooting skills to resolve equipment issues utilizing drawings, operational characteristics, and technical documentation • Ability to learn troubleshooting and problem-solving procedures • Able and willing to lift up to 50 lbs • Ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist • Must be able to climb a ladder • Exhibit mature, independent judgment with little or no direct supervision • Effectively communicate through written and verbal reports to customer and direct supervision regarding worksite status • Associate degree or Vocational technical training is strongly desired, Bachelor’s in related area preferred • Good mechanical and troubleshooting skills • Clean driving record with a valid driver’s license.

🏖️ Benefits

• Medical, dental, and vision coverage • 401(k) retirement plan • Paid Time Off • Health Savings and Flexible Spending Accounts (HSA/FSA) • Life and disability insurance • Employee Assistance Program (EAP)