Incident Management Engineer

Job not on LinkedIn

🕒 September 26, 2025

🏢🏡 New York City – Hybrid

💵 $82k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

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Palantir Technologies

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

🤖 Artificial Intelligence

🏛️ Government

🏢 Enterprise

💰 $28.8M Post-IPO Equity on 2021-08

Artificial Intelligence • Government • Enterprise

Palantir Technologies is a public American software company that specializes in big data analytics. The company was founded in 2003 and provides platforms for integrating, managing, and analyzing data, particularly for government and commercial clients. Palantir is known for its two primary software offerings: Palantir Gotham, used primarily for counter-terrorism by the United States Intelligence Community and United States Department of Defense, and Palantir Foundry, which is used by corporate clients. It is a pivotal player in the field of data analytics and has been involved in projects related to defense, intelligence, law enforcement, and financial services.

📋 Description

• Develop a deep understanding of Palantir’s product and delivery ecosystem. • Collaborate with customer-facing, product, and infrastructure teams on the development and deployment of scalable, reliable software for our customers. • Diagnose, resolve, and prevent issues encountered in the field. • Reduce the operational overhead of responding to critical incidents at Palantir through investments in tooling, process, and automation. • Take part in a 24/7 on-call rotation responsible for coordinating Palantir’s response to mission-critical incidents, ensuring efficient resolution with minimal customer impact. • Triage, troubleshoot, and coordinate resolution of critical product outages and incidents. • Communicate and collaborate in fast-paced, high-stakes environments; parse technical details quickly and escalate when needed. • Ensure issues are resolved quickly and seamlessly to a high bar.

🎯 Requirements

• Background in Computer Science, Engineering, Information Systems, Incident Management, or other technical field. • Excellent problem solving skills. • Comfort working in a fast paced environment. • Ability to work both independently and make decisions under minimal direction, as well as collaborate as part of a team. • Experience with scripting, automation, or data analysis a plus. • Willingness and interest to travel to other Palantir locations on occasion. • Willingness to take part in a 24/7 on-call rotation responsible for coordinating Palantir’s response to mission-critical incidents.

🏖️ Benefits

• Employees (and their eligible dependents) can enroll in medical, dental, and vision insurance as well as voluntary life insurance • Employees are automatically covered by Palantir’s basic life, AD&D and disability insurance • Commuter benefits • Relocation assistance • Take what you need paid time off, not accrual based • 2 weeks paid time off built into the end of each year (subject to team and business needs) • 10 paid holidays throughout the calendar year • Supportive leave of absence program including time off for military service and medical events • Paid leave for new parents and subsidized back-up care for all parents • Fertility and family building benefits including but not limited to adoption, surrogacy, and preservation • Stipend to help with expenses that come with a new child • Employees can enroll in Palantir’s 401k plan • Restricted Stock units may be included • Sign-on bonus may be available • Other potential future incentives