Customer Service Agent

🔥 32 minutes ago

🌵 Arizona, California, +18 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote ⚜️ Louisiana – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🏰 Missouri – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote 🍑 Georgia – Remote

💵 $17 - $24 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.

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Paleovalley

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🍽️ Food & Beverage

🛍️ eCommerce

👥 B2C

Food & Beverage • eCommerce • B2C

Paleovalley is an online retailer and brand that sells paleo-focused food products and dietary supplements. The company offers grass-fed and pasture-raised meat snack sticks (beef, venison, chicken, pork), protein powders (bone broth, whey), superfood bars, organic greens, functional supplements (omega-3, organ complexes, turmeric, electrolytes, apple cider vinegar), and pantry items like beef tallow and extra virgin olive oil. Their site emphasizes natural, pasture- or grass-fed sourcing, runs promotions (sales, free shipping thresholds), and operates a direct-to-consumer e-commerce storefront.

📋 Description

• Serve as the first point of contact for Wild Pastures customers • Provide friendly, accurate, and timely support through email, live chat, and phone • Assist with order status, shipping updates, account access, subscription management, and product questions • Cover scheduled daily phone support shifts, handling inbound calls and callbacks while meeting call-volume goals • Deliver a warm, clear, and efficient phone experience and escalate longer or complex calls when needed • Troubleshoot and resolve basic customer concerns independently • Document customer interactions accurately in the support platform • Use internal knowledge bases and saved replies for consistent responses • Escalate complex or sensitive issues to Tier 2 or leadership • Maintain customer satisfaction, empathy, and professionalism • Follow internal processes and SOPs • Meet or exceed productivity and quality expectations for response time and ticket resolution • Remain available and responsive during assigned shifts and communicate absences or scheduling changes promptly

🎯 Requirements

• Candidates must reside and work in one of the following states: Arkansas, Arizona, California, Colorado, Florida, Georgia, Idaho, Illinois, Louisiana, Maryland, Missouri, North Carolina, New Jersey, Nevada, New York, Ohio, Texas, Virginia, Washington, Wisconsin, or Wyoming • All applicants must be authorized to work in the United States • 1-2 years of experience in customer service, preferably in eCommerce or a high-volume support environment • Experience handling email, live chat and/or phone support • Strong written communication skills with excellent grammar and tone • Ability to manage a high volume of customer conversations efficiently • Strong attention to detail and ability to follow processes • Comfort using customer support platforms and learning new tools quickly • Self-motivated and able to work independently in a remote environment • Experience with customer support platforms such as Zendesk, Richpanel, or similar systems (bonus) • Familiarity with subscription-based eCommerce businesses (bonus) • Interest in health, nutrition, or wellness products (bonus) • No employment visa sponsorship available; candidates must complete Form I-9 and work authorization verification

🏖️ Benefits

• Medical, dental, and vision coverage with 100% employer-paid dental/vision and a small monthly medical premium for employees; dependents may be added at employee cost • Generous Paid time off to support balance and rest • Paid sick time • Six (6) paid holidays each year • Paid parental leave • 100% company-paid Short-Term Disability, Long-Term Disability, and Life Insurance • 401(k) with up to a 4% company match after one year of service • Monthly product stipend or access to perfectly imperfect damaged product

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