Senior HVAC Quality Program Manager

🔥 0 minutes ago

🌲 North Carolina, Massachusetts, +1 more states – Remote

🌲 North Carolina – Remote 🍂 Massachusetts – Remote 🌴 South Carolina – Remote

💵 $119k - $160.5k / year

⏰ Full Time

🟠 Senior

📋 Program Manager

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Palmetto

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚡ Energy

💸 Finance

Energy • Finance

Palmetto is a company that offers comprehensive solar energy solutions for residential properties. It provides various solar services including design, financing, installation, maintenance, and energy system management. Palmetto aims to make clean energy accessible with its solar feasibility modeling platform and offers flexible payment options like solar lease, purchase, and subscription plans. The company prides itself on exceptional customer service and social impact, helping homeowners to manage their energy consumption efficiently while reducing their environmental footprint.

📋 Description

• The Quality Program Manager, Comfort is responsible for building and scaling the quality assurance framework that supports Palmetto’s expansion across multiple residential energy technologies—including HVAC, geothermal, water heaters, and generators. • This role owns the standards, training, and review processes that ensure high-quality, code-compliant installations by Certified Contractors across all Comfort product lines. • Lead the QC Technician team, oversee daily milestone review throughput, and partner cross-functionally to optimize processes, reduce friction, and ensure volume and SLA goals are achieved. • Develop and maintain quality standards, documentation, and contractor approval requirements for HVAC, geothermal, water heater, and generator installations. • Establish performance benchmarks and feedback loops to reduce project rejections while maintaining system quality standards. • Conduct onboarding calls with new contractors and support ongoing training and pipeline reviews across all Comfort products.

🎯 Requirements

• 7+ years of experience in a technical or construction-based role with a strong foundation in residential HVAC and/or geothermal systems. • 4+ years of demonstrated experience developing and operationalizing programs and SOPs. • Demonstrated ability to extend technical expertise across adjacent mechanical or energy system technologies. • Experience in data analytics and performance reporting. • Strong collaboration with tech enablement teams. • Exceptional oral and written communication skills with the ability to influence third parties. • Demonstrated ability to drive product and operations excellence while supporting business growth and commercial objectives. • Proven ability to operate effectively in a matrixed management environment with multiple stakeholders and reporting relationships. • Highly organized with a strong attention to detail. • Bachelor’s degree in Mechanical Engineering, HVAC Engineering, Energy Systems Engineering, Building Services Engineering, or a related field.

🏖️ Benefits

• unlimited PTO • medical coverage • dental coverage • vision coverage • paid parental leave • retirement plans • more