Customer Fulfillment Manager

🔥 0 minutes ago

🏄 California, Florida, +2 more states – Remote

🏄 California – Remote 🐊 Florida – Remote 🗽 New York – Remote 🤠 Texas – Remote

💵 $140k - $192.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Palo Alto Networks

WebsiteLinkedInAll Job Openings

10,000+ employees

🔒 Cybersecurity

🏢 Enterprise

💰 $1M Seed Round - Morta Security on 2013-02

Cybersecurity • Enterprise

Palo Alto Networks is a global cybersecurity company that provides AI-driven platforms, products, and services to protect networks, cloud workloads, endpoints, and applications. Its portfolio includes next-generation firewalls, SASE and Prisma Cloud (CNAPP) offerings, the Cortex security operations suite (XDR, XSOAR, XSIAM), and Unit 42 threat intelligence and incident response services. Palo Alto Networks helps enterprises secure AI deployments, automate SOC workflows, and prevent, detect, and respond to sophisticated threats across hybrid and multi-cloud environments.

📋 Description

• Act as the single point of contact (SPOC) for service performance, product deployments, and support projects across assigned accounts. • Respond promptly to TRRs and escalations. • Communicate regularly with stakeholders. • Identify and mobilize helpful cross-functional teams. • Monitor progress to prevent workflow stagnation. • Confirm swift resolution of complex issues. • Partner with Sales to ensure Technical Resource Requests (TRRs) are initiated. • Create and maintain program dashboards. • Provide weekly, monthly, and quarterly status updates on all major activities, issues, and escalations to Customers, Account Teams, and Services leadership.

🎯 Requirements

• Undergraduate degree in a related technical field (EE, CE, IT, etc.) • 5+ years of project management, service delivery management, or related technical account management experience • 5+ years of building Internet security solutions at enterprise customers, with a strong technical knowledge of cybersecurity concepts, implementations, and products. • Proven hands-on experience using CRMs and enterprise workflow systems to manage concurrent, complex projects. • Graduate degree (MBA or Master of Engineering) preferred. • Security certifications such as CISSP, CISM, or equivalent preferred. • Hands-on experience with networking technologies (Routing, Switching, VPNs, LANs/WANs, IPsec, and Encryption Technology) preferred.

🏖️ Benefits

• restricted stock units • bonuses