Senior Incident Manager

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🏄 California – Remote

🏄 California – Remote

💵 $125k - $195k / year

⏰ Full Time

🟠 Senior

👔 Manager

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Lambda

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

☁️ SaaS

🔧 Hardware

💰 $39.7M Venture Round on 2022-11

Artificial Intelligence • SaaS • Hardware

Lambda is a company that provides cloud-based solutions and hardware for AI development. They offer on-demand GPU clusters for multi-node training and fine-tuning, as well as inference endpoints and APIs. Their products include the Lambda GPU Cloud, which features NVIDIA's latest generation of infrastructure for enterprise AI, and customizable GPU workstations and desktops designed for AI and deep learning. Lambda also offers a one-line installation and managed upgrade path for machine learning tools like PyTorch, TensorFlow, and NVIDIA CUDA. By focusing on enabling AI developers, Lambda provides both public and private cloud services with access to powerful NVIDIA Tensor Core GPUs.

📋 Description

• Lead the response to critical (SEV-1 / SEV-2) incidents impacting AI infrastructure, GPU clusters, networking, storage, and data center operations. • Serve as the Incident Commander during major outages, coordinating engineering, networking, facilities, and vendor teams. • Act as the liaison between leadership and external teams during incidents/post-incidents to provide updates and status summaries. • Own the incident response lifecycle including: • - Assisting Technical Triage • - Escalation • - Coordination • - Resolution • Ensure timely and accurate communication with internal stakeholders and leadership. • Maintain incident response documentation and operational playbooks. • Conduct analysis on incidents and identify patterns/trends for improvement in response and systems reliability. • Work in an On-Call Rotation to respond to, lead, and coordinate incidents • Drive alignment during outages involving multiple infrastructure layers. • Lead post-incident reviews (PIRs) and root cause analysis. Identify systemic reliability gaps and implement corrective actions.

🎯 Requirements

• 8+ years experience in incident management, site reliability engineering, or infrastructure operations • Experience managing incidents in large-scale distributed infrastructure environments • Strong understanding of: • - Data center operations • - GPU compute clusters • - Networking and storage infrastructure • - Cloud or hybrid infrastructure platforms • Proven ability to lead high-pressure incident response situations • Experience with incident management frameworks (ITIL, SRE, or equivalent) • Excellent communication and stakeholder management skills • Experience with incident tracking and monitoring tools such as: • - PagerDuty • - ServiceNow • - Jira • - Datadog • - Prometheus / Grafana

🏖️ Benefits

• Health, dental, and vision coverage for you and your dependents • Wellness and commuter stipends for select roles • 401k Plan with 2% company match (USA employees) • Flexible paid time off plan that we all actually use