Enterprise Customer Success Manager

🔥 0 minutes ago

🌵 Arizona, California, +5 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🎰 Nevada – Remote 🌲 Oregon – Remote ⛷️ Utah – Remote ☕ Washington – Remote

💵 $123.9k - $202.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Palo Alto Networks

WebsiteLinkedInAll Job Openings

10,000+ employees

🔒 Cybersecurity

🏢 Enterprise

💰 $1M Seed Round - Morta Security on 2013-02

Cybersecurity • Enterprise

Palo Alto Networks is a global cybersecurity company that provides AI-driven platforms, products, and services to protect networks, cloud workloads, endpoints, and applications. Its portfolio includes next-generation firewalls, SASE and Prisma Cloud (CNAPP) offerings, the Cortex security operations suite (XDR, XSOAR, XSIAM), and Unit 42 threat intelligence and incident response services. Palo Alto Networks helps enterprises secure AI deployments, automate SOC workflows, and prevent, detect, and respond to sophisticated threats across hybrid and multi-cloud environments.

📋 Description

• Own and drive onboarding, adoption, and advocacy across a portfolio of assigned enterprise customers • Build customer success plans, establish critical goals, and design and execute value roadmaps • Establish weekly, monthly, and quarterly customer cadence calls • Conduct Quarterly Business Reviews to ensure successful outcomes from Idira solutions • Review executive dashboards and program status • Measure and monitor customer health metrics and KPIs • Serve as a trusted strategic advisor to customers • Partner with Account Executives, Security Architects, Sales Engineers, and Training teams • Identify new usage opportunities and build renewal, upsell, and cross-sell pipelines • Define and execute success plans for at-risk customers • Act as the internal voice of the customer • Advocate for customer needs and communicate product and process improvement areas • Use internal tools, including Gainsight, to archive customer activity and key data points

🎯 Requirements

• 5+ years of relevant work experience in customer success, consulting, post-sales technical account management, or similar roles • Proven results working as a trusted advisor driving business value • Ability to interact across technical and non-technical depth levels • Excellent written and verbal communication skills • Ability to simplify complex technical topics for executive and end-user audiences • Previous experience with a Cybersecurity/SaaS solutions company or enterprise software company working with large enterprise clients is highly desired • Strong knowledge of cloud architecture, including AWS, Azure, and GCP • Knowledge of on-premises IT landscapes • Solid understanding of security role development and concepts within organizations • Practical experience with enterprise directory services, including Active Directory, LDAP, and Azure • Experience supporting security operations • Fundamental knowledge of networking environments • Experience installing and supporting enterprise software on Windows and UNIX platforms • Prior experience with Idira Software solutions is preferred, or relevant experience with enterprise applications, security management, systems management, identity management, and/or policy management solutions, especially IAM and SIEM • Willingness and ability to travel up to 25% • Must not require immigration sponsorship; work visa sponsorship is not available

🏖️ Benefits

• Restricted stock units may be included • A bonus may be included • Employee benefits are offered; details are referenced via the employer’s benefits description • Remote work arrangement • Hybrid team collaboration across geographies