XSIAM Service Delivery Lead

🔥 1 hour ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $127.6k - $172.5k / year

⏰ Full Time

🟠 Senior

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Palo Alto Networks

WebsiteLinkedInAll Job Openings

10,000+ employees

🔒 Cybersecurity

🏢 Enterprise

💰 $1M Seed Round - Morta Security on 2013-02

Cybersecurity • Enterprise

Palo Alto Networks is a global cybersecurity company that provides AI-driven platforms, products, and services to protect networks, cloud workloads, endpoints, and applications. Its portfolio includes next-generation firewalls, SASE and Prisma Cloud (CNAPP) offerings, the Cortex security operations suite (XDR, XSOAR, XSIAM), and Unit 42 threat intelligence and incident response services. Palo Alto Networks helps enterprises secure AI deployments, automate SOC workflows, and prevent, detect, and respond to sophisticated threats across hybrid and multi-cloud environments.

📋 Description

• Deliver white-glove onboarding and ongoing technical guidance for Managed XSIAM customers • Analyze customer security data to identify opportunities in detection coverage, alert quality, tenant hygiene, and automation • Advise customers on alert tuning, data onboarding, and correlation optimization • Drive continuous improvement in customer security posture and time-to-value outcomes • Manage and prioritize incoming customer requests and collaborate with SOC engineering for timely delivery • Lead onboarding sessions, security reviews, and proactive customer engagement meetings • Translate complex detection and response concepts into actionable guidance • Partner with Unit 42 SOC engineering, Product, and MDR teams to ensure service quality and alignment • Design and implement automation workflows with the SOC engineering team • Advocate for customer needs, enhancements, and escalations internally • Contribute to documentation, best practices, and scalable frameworks for the Managed XSIAM service

🎯 Requirements

• 5+ years of professional experience in Customer Success, Technical Account Management, Security Consulting, Solutions Architecture, or SOC operations, preferably in enterprise cybersecurity or SaaS environments • Strong understanding of XDR, SIEM, and SOAR technologies • Experience with incident and alert management, correlation development, and data source onboarding • Experience collaborating with security analysts, engineers, and threat hunters in operational environments • Excellent communication skills for explaining complex security concepts to technical and non-technical audiences • Analytical mindset with strong problem-solving abilities and sound judgment in prioritizing tasks and managing complex customer needs • Curiosity and growth mindset, with ability to learn and adapt to evolving technologies and detection methodologies • Bachelor’s degree in Computer Science, Information Security, or a related field • No immigration sponsorship; applicants must not require work visa sponsorship for this position

🏖️ Benefits

• Restricted stock units • Bonus • Employee benefits are offered (details referenced via the employee benefits description)