Incident Analysis and Community Engagement Associate

🕒 August 24

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $86.5k - $106.7k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👫 Community Manager

👻 Ghost score 0%

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Pano AI

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

💼 Consulting

🎖️ Defense

📦 Logistics

💰 $44M Series B - Pano on 2025-06

Consulting • Defense • Logistics

Pano AI is an AI-powered wildfire detection and situational awareness platform that provides early detection, visual intelligence, and real‑time data to support faster, coordinated wildfire response. Its enterprise-grade solution notifies stakeholders of confirmed incidents and delivers actionable insights to utilities, fire professionals, and landowners to protect communities, infrastructure, and the environment.

📋 Description

• Monitor incoming Pano360 smoke alerts during assigned shifts • Assess incidents using camera footage, location, customer-asset proximity, weather, topography, fuels, fire behavior, and spread potential • Determine which incidents represent meaningful threats to customers • Create clear, actionable customer alerts through established workflows, targeting assessment and alert completion in under five minutes • Travel to active or emerging incidents to support Pano’s Rapid Deploy System • Work from incident command posts and deploy and operate mobile equipment • Train firefighters, government agencies, and other end-users • Establish relationships with local fire departments, emergency management agencies, and community end-users • Lead outreach, onboarding, training, and ongoing engagement • Identify trends, self-audit work, and surface process improvements • Share field and end-user feedback with Product, Customer Success, Operations, and Sales • Help refine alert criteria, workflows, and the customer experience

🎯 Requirements

• Candidates ideally reside within the U.S. Central or Eastern Time Zone • Hands-on wildland firefighting experience combined with either wildland fire dispatch experience or experience applying wildfire science, technology, intelligence, GIS, or similar tools in an operational wildfire environment • BS / BA degree or equivalent work experience • 2+ years of experience in Wildfire, Forestry, and Disaster Management roles • 2+ years of professional experience in training and development, sales/marketing, customer success/support, operations, or project management • Strong preference for Federal wildland fire or state fire agency experience • Ability to travel up to approximately 20% of the time • Excellent written and verbal communication and interpersonal skills • Strong organizational skills and meticulous attention to detail • Ability to remain calm, professional, and methodical in high-pressure, time-sensitive situations • Proficiency with Google Workspace and ability to quickly learn new tools and systems • Alignment with Pano AI’s mission and empathy for communities and stakeholders • Ability to work a shift-based schedule covering Mountain Time daylight hours • Ability to travel approximately 10–20%, including travel to active wildfire response areas • Legally authorized to work in the United States

🏖️ Benefits

• Equity • Health coverage may be provided • Retirement or pension contributions may be provided • Paid time off may be provided