Patient Communications Representative

Job not on LinkedIn

🔥 0 minutes ago

⛰️ Colorado, Florida, +12 more states – Remote

⛰️ Colorado – Remote 🐊 Florida – Remote 🌪️ Kansas – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote 🦬 Wyoming – Remote

💵 $18 - $19 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🗣️ Communications

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Panorama

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2009

🏥 Healthcare

✈️ Travel

💼 Consulting

Healthcare • Travel • Consulting

Panorama is a global collective of leadership experts that focuses on fostering diversity, creativity, and shared expertise for the benefit of its clients. The firm specializes in executive search and leadership advisory services across various industries, including health and life sciences, higher education, industrial and energy sectors, private equity, professional services, and the public sector. With a partner-owned, boutique approach, Panorama collaborates with organizations to identify and cultivate resilient leadership that addresses both local and global challenges.

📋 Description

• Make patient appointments • Verify insurance participation and patient information • Answer phones before the third ring • Provide friendly and positive patient service • Confirm patients’ phone number, address, insurance, and other information • Maintain knowledge of insurance participation and billing requirements • Determine when authorizations or referrals are needed and escalate accounts when appropriate • Update patient records and billing information accurately • Answer general billing and insurance questions • Route calls according to established triage guidelines • Screen and process telephone calls, voicemails, and emails • Provide non-medical instructions about upcoming visits and statement balances • Serve as the primary contact for patient billing communications • Assist patients with account-related concerns • Maintain confidentiality of medical records in accordance with HIPAA • Return patient calls and process emails throughout the day • Maintain the work area • Perform other duties as assigned

🎯 Requirements

• High school diploma or GED • Previous experience in a medical office setting preferred • Word processing/computer scheduling experience • Knowledge of typical office work environment • Previous customer service experience preferred • Knowledge of basic computer skills and application software • Consistent ability to multitask • Minimum average quality score of 95% after six months of employment • “Unavailable” times on phone less than 50 minutes/day • Ability and willingness to take initiative when there is a task that needs to be completed • Positive time management skills • Exceptional attendance and punctuality • Knowledge of English grammar and spelling • Ability to establish and maintain working relations with patients and staff • Above average customer service skills • Ability to maintain confidentiality of sensitive information (HIPAA compliance) • Ability to accurately manage 65+ calls per day after six months of employment • Must currently reside in CO, FL, KS, MA, MI, MO, NM, OR, PA, SC, VA, WY, TX, or NC

🏖️ Benefits

• PTO accruals start at 3 weeks • Comprehensive medical and dental insurance • Company paid optical allowance • Company paid routine eye care • Short-term and long-term disability insurances • Educational allowance • Generous paid holiday program • 401K with company match • Career growth plans • Professional growth opportunities • Employee coaching and interview opportunities for internal openings