Senior Engineering Manager, Customer Runtimes

🔥 0 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $195.8k - $244.8k / year

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Pantheon Platform

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Pantheon Platform is the WebOps platform for managing websites built on Drupal and WordPress. The company focuses on empowering developers, IT professionals, and marketers to develop, test, and release website changes quickly and reliably, thereby enhancing the management of single or multiple websites. With its cloud-native software, Pantheon aims to help organizations create value through efficient website operations.

📋 Description

• Lead and manage a sizable team of software engineers building scaled infrastructure services for customer Drupal, WordPress, and Next.js sites • Guide the team through organizational changes, challenges, and uncertainties while maintaining productivity and morale • Coach, mentor, develop, and troubleshoot with engineering talent • Manage multiple critical projects with shifting priorities and ensure high-quality delivery while considering on-call and operational burden • Align team priorities with organizational objectives and advocate for beneficial changes • Lead architecture discussions, review critical code, provide constructive feedback, and contribute to technical discussions • Craft team and organizational goals with immediate team members and cross-functional stakeholders • Translate high-level goals into actionable tasks, provide feedback, and allocate work within the team’s scope • Oversee the health and progress of Pantheon’s largest infrastructure footprint

🎯 Requirements

• 12+ years of experience in software development, with a solid foundation as a Staff or Principal engineer demonstrating deep technical expertise • 3+ years of direct people management experience, including large global teams, mentoring Staff engineers, and balancing multiple subteams • Track record of driving performance management and cultivating a high-performance engineering culture, setting clear expectations, delivering candid feedback, and developing engineers at all levels through structured growth and calibration processes • Proven ability to deliver multiple simultaneous projects successfully, working directly with customers and external communities • Experience leading cloud and infrastructure modernization initiatives spanning large critical fleets • Fluency with AI coding assistants and a point of view on how they change how teams work • Strong practitioner of Agile, Scrum, or other structured development methodologies • Direct experience designing platforms running cloud-based applications at broad scale • Deep understanding of distributed systems, scalable cloud architectures and cloud technologies, including Kubernetes/K8S, GCP GKE, AWS ECS/EKS, Google Cloud Run, AWS Lambda, MySQL, MariaDB, Cloud SQL, Redis, and Memcached • Production experience running and automating large Linux-based fleets using Terraform and dynamic provisioning systems • Deep understanding of computer science fundamentals, including data structures and algorithms • Working knowledge of Python, Golang, or other modern programming languages • Must be authorized to work in the United States; visa sponsorship is not available at this time

🏖️ Benefits

• Industry competitive compensation and equity plan • Flexible time off, sick days, and 13 paid holidays • Comprehensive medical insurance including Health, Dental and Vision • Paid parental leave (plus fertility, adoption and other family planning benefits) • In-office workspace (San Francisco & Chicago) • Monthly allowance for wellness, reading and access to LinkedIn Learning for continued development • Events and activities both team-based and company wide that inspire, educate and cultivate