Operations Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Papa

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

⚕️ Healthcare Insurance

🧘 Wellness

🌍 Social Impact

Healthcare Insurance • Wellness • Social Impact

Papa is a company dedicated to providing companion care services to support health plans, employers, and their members. Papa connects individuals, particularly the elderly and those with special needs, to Papa Pals—real people who assist with everyday tasks, transportation, and provide social support. By promoting human connection and addressing social isolation, Papa enhances the well-being of its members. It collaborates with nearly 100 health plans and employers to improve health outcomes and offer benefits like reduced hospital visits and preventive care. Papa is committed to fostering independence for older adults, advancing equity for marginalized populations, and curing loneliness through personalized care services.

📋 Description

• Oversee day-to-day operations to ensure efficiency, consistency, and alignment with business goals across teams and functions. • Set clear goals, monitor KPIs, and hold teams accountable for meeting service levels, productivity benchmarks, and quality standards. • Partner with leaders across Quality, Training, Workforce, Product, Customer Experience, Visit Success, Trust & Safety, and Data to identify gaps, solve operational challenges, and implement cross-team solutions. • Analyze current processes and design improvements that drive scalability, cost-effectiveness, and stronger outcomes for both internal teams and customers. • Lead through change by communicating clearly, aligning stakeholders, and ensuring smooth adoption of new tools, processes, or structures. • Leverage operational data and trends to make informed decisions, identify areas of risk or opportunity, and support strategic planning. • Provide direct leadership to supervisors and specialists, offering mentorship, feedback, and growth opportunities that build high-performing teams. • Work closely with Trust & Safety and other risk partners to ensure procedures are compliant and uphold member and Pal protections. • Act as a senior point of escalation for operational issues, member or Pal concerns, or cross-departmental blockers that require immediate action. • Handle sensitive member information, including personal and confidential financial data, with discretion and in accordance with HIPAA and company protocols.

🎯 Requirements

• Bachelor’s degree in Business, Operations Management, or a related field preferred; equivalent work experience accepted. • 3–5 years of experience in operations, program management, or team leadership—ideally in a high-growth, service-oriented environment. • Experience managing teams and driving performance through metrics and structured accountability. • Prior exposure to cross-functional work with teams such as Quality, Training, Workforce, Product, or Trust & Safety is a plus.

🏖️ Benefits

• Competitive salary and equity package • Medical, dental and vision insurance coverage • HSA/FSA • 401(k) plan with a match up to 4% • Flexible PTO • Parental leave and caregiver leave