Senior Manager – Operations Strategy

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InStride Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

🧘 Wellness

💰 $26M Venture Round on 2022-10

Healthcare Insurance • Wellness

InStride Health is a provider of specialty outpatient care for pediatric anxiety and OCD, focused on children, teens, and young adults aged 7 to 22. The company offers a research-based clinical model developed at a Harvard-affiliated medical school. InStride Health provides a dedicated care team, personalized treatment plans including individual therapy, family therapy, exposure coaching, and medication management. They aim to help young people face their fears, build resilience, and support families. The service is covered by most major insurances and available in several states such as CT, MA, ME, NH, NJ, NY, OH, PA, RI, and VA.

📋 Description

• Own the design and delivery of high-priority operational initiatives end to end, from early strategy through implementation and measurable results. • Lead strategy discussions with executive sponsors, ensuring operational scalability is built into decisions from day one. • Translate abstract, conceptual ideas into structured operational solutions, workflows, and blueprints. • Evaluate and refine future business models to continuously improve operational processes. • Conduct proactive risk assessments on new initiatives, identifying structural bottlenecks and design challenges before implementation. • Coordinate working groups across Clinical, Operations, Product, Technology, and Commercial teams, keeping stakeholders accountable to shared timelines and initiative goals. • Engage executive sponsors and initiative leaders to pressure-test feasibility, surface constraints early, and prepare clear decision briefs that keep leadership informed. • Build analyses, financial models, and operational business cases that equip leadership with the data needed to evaluate tradeoffs and make informed decisions. • Partner with the Data and Analytics team to define, build, and refine the operational metrics and dashboards that connect cross-functional execution to the corporate scorecard. • Diagnose operational inefficiencies by synthesizing data across the business, surfacing root causes, and recommending targeted process improvements. • Develop solutions across time horizons, identifying quick wins, medium-term process improvements, and longer-term structural changes that compound over time. • Evaluate and refine operational processes continuously, identifying automation opportunities and structural improvements that improve consistency and efficiency.

🎯 Requirements

• Bachelor's degree in business, economics, health policy, or a related field. • 5 to 7 years of experience in consulting, strategy, operations, or a similar analytical role; experience in healthcare or a high-growth startup strongly preferred. • Demonstrated ability to manage complex, cross-functional projects from design through delivery, with strong project management instincts and attention to detail. • Strong analytical skills with experience building business cases, financial models, or operational metrics frameworks; comfort working with data to validate decisions and measure outcomes. • Excellent communicator with the ability to present to senior stakeholders and synthesize complex information into clear, concise, and actionable outputs. • Highly organized with the ability to manage multiple workstreams simultaneously without losing sight of priorities. • Self-directed and comfortable operating in ambiguous, fast-paced environments where priorities shift and resources are constrained. • Genuine passion for transforming access to pediatric mental health care and the mission of InStride Health.

🏖️ Benefits

• Generous benefits package (401k with match) • Flexible PTO • Paid holidays • Paid service days • 4 week paid sabbatical • 12 week paid parental leave • Health benefits starting on your first day • Opportunity to join a mission-driven company that is changing the landscape of pediatric mental health treatment • Chance to make a far-reaching impact by helping children and families access desperately-needed, evidence-based care • Opportunity to work with talented and experienced team members who have devoted their lives to solving this problem • Fully virtual: work from the comfort of your home with periodic in-person retreats