Senior Director, Operations

🔥 1 minute ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Papa Johns

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🏨 Hospitality

👥 B2C

🍽️ Food & Beverage

Hospitality • B2C • Food & Beverage

Papa Johns is an international pizza restaurant chain that offers pizza delivery and carryout services. Known for its slogan 'Better Ingredients. Better Pizza. ', the company provides a variety of pizzas, sides, and desserts to customers through its extensive menu. Papa Johns emphasizes customer rewards through its Papa Rewards program, allowing users to earn points for every dollar spent and redeeming them for menu items. The company operates numerous franchises across the United States and Canada, focusing on providing quality ingredients and customer convenience with options like online ordering and a mobile app. Papa Johns is also involved in providing gift cards and promotional offers to enhance customer experience.

📋 Description

• Oversee support of corporate restaurant operations within a region • Drive short- and long-term regional revenue growth and profitability • Ensure people development, product quality, customer satisfaction, image management, restaurant profitability, and assimilation into Papa John’s culture • Ensure regional profitability through operational management, policy compliance, resource utilization, training oversight, restaurant visits, administrative duties, delivery-area monitoring, and deployment of operational changes • Oversee financial goals, discretionary budgets, investments, expenditures, marketing co-ops, and marketing budgets • Perform ROI analyses and evaluate operational profitability using reports, metrics, trends, budgets, comparables, people assessments, and calendars • Identify sales-growth opportunities and implement targeted marketing and district development strategies • Plan regional development and lead real estate efforts, including site analysis, new builds, relocations, remodels, leases, landlords, and budgets • Oversee Directors of Operations and restaurants across an expanded area • Determine labor needs, lead staffing and recruiting, maintain staffing levels, coach and develop team members, and conduct succession planning • Set performance expectations, assess development areas, establish performance measures and plans, resolve conflicts, and take disciplinary action when necessary • Provide quality customer service and participate in customer-oriented programs • Respond to and resolve customer concerns and complaints • Solicit customer feedback and use it to improve restaurant operations and build brand loyalty • Develop strong working relationships with corporate departments and operations teams

🎯 Requirements

• High School Diploma or GED required • College degree preferred • Five to seven years progressive management experience • Five to ten years multi-unit management experience • Serv-Safe/Local or State Food Service Certification preferred • Analytical skills to use data for operational insights • Planning and prioritization skills • Financial and business acumen • Effective and candid communication • Problem-solving ability using rigorous logic and innovative solutions • Process improvement skills • Ability to build and leverage talent • Ability to work in a challenging, fast-paced environment and adapt to new situations • Ability to communicate, inform, and influence senior leaders • Ability to work cross-functionally on multiple initiatives with a successful record of advancing projects • Must meet employment eligibility and Right to Work requirements

🏖️ Benefits

• Equal opportunity employer • Federal contractor participation in the E-Verify program • Right to Work compliance and applicant access to official notices • Affirmative Action and Equal Opportunity Employer

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