
10,000+ employees
Founded 1984
🏨 Hospitality
👥 B2C
🍽️ Food & Beverage
Hospitality • B2C • Food & Beverage
Papa Johns is an international pizza restaurant chain that offers pizza delivery and carryout services. Known for its slogan 'Better Ingredients. Better Pizza. ', the company provides a variety of pizzas, sides, and desserts to customers through its extensive menu. Papa Johns emphasizes customer rewards through its Papa Rewards program, allowing users to earn points for every dollar spent and redeeming them for menu items. The company operates numerous franchises across the United States and Canada, focusing on providing quality ingredients and customer convenience with options like online ordering and a mobile app. Papa Johns is also involved in providing gift cards and promotional offers to enhance customer experience.
🕒 May 18
🐎 Kentucky – Remote
⏰ Full Time
🟠 Senior
🔧 QA Engineer (Quality Assurance)
🦅 H1B Visa Sponsor
👻 Ghost score 45%
🗣️🇪🇸 Spanish Required
Where this job comes from
Posted on Papa Johns's careers page, not through a job board
First seen by Remote Rocketship May 18

10,000+ employees
Founded 1984
🏨 Hospitality
👥 B2C
🍽️ Food & Beverage
Hospitality • B2C • Food & Beverage
Papa Johns is an international pizza restaurant chain that offers pizza delivery and carryout services. Known for its slogan 'Better Ingredients. Better Pizza. ', the company provides a variety of pizzas, sides, and desserts to customers through its extensive menu. Papa Johns emphasizes customer rewards through its Papa Rewards program, allowing users to earn points for every dollar spent and redeeming them for menu items. The company operates numerous franchises across the United States and Canada, focusing on providing quality ingredients and customer convenience with options like online ordering and a mobile app. Papa Johns is also involved in providing gift cards and promotional offers to enhance customer experience.
• Own end-to-end test management across all SDLC phases, including SIT, regression, UAT, and production readiness validation • Coordinate testing schedules, environments, resources, and dependencies across QE teams and product domains • Manage QE flexpool capacity and prioritize resource allocation based on release risk and business impact • Activate and manage short-term vendor QE capacity, including onboarding, ramp, and wind-down • Own UAT scheduling, environment readiness, business tester enablement, defect triage, and formal sign-off coordination • Validate acceptance criteria alignment and stakeholder readiness before release cycles • Facilitate business sign-off meetings and maintain approval records for release go/no-go decisions • Build and maintain a centralized QE knowledge base, including processes, standards, runbooks, onboarding guides, lessons learned, and retrospectives • Capture and disseminate post-mortem findings, root cause analyses, and process improvements • Maintain standard test plans, strategies, and test case repositories • Optimize end-to-end regression using a risk-based approach • Manage and triage defects and facilitate defect review meetings • Track and report test execution metrics, defect trends, test coverage, pass/fail rates, and capacity utilization • Maintain production readiness checklists and support release readiness reviews
• 15+ years in QA/QE with 5+ years in complex, multi-team test planning, coordination, or test management • Demonstrated experience managing end-to-end test cycles across multiple teams, vendors, and concurrent releases • Experience managing contingent or vendor QE resources, including capacity planning and prioritization • Proficiency with JIRA and defect management and test management tools such as Zephyr, AIO, TestRail, Xray, or equivalent • Strong understanding of functional, regression, integration, and UAT testing types • Experience facilitating UAT with business stakeholders and driving formal sign-off processes • Ability to clearly communicate test status, risks, and blockers to technical and non-technical audiences • Experience working in Agile/Scrum environments with formal acceptance criteria and Definition of Done practices • Experience managing a QE flex or staff augmentation model with vendor partners • Background in eCommerce, restaurant technology, or POS platform testing • Familiarity with test data management approaches including databases, JSON, and flat files • Exposure to performance and user experience testing, including Accessibility and Localization • Experience supporting PCI or SOX compliance testing • Knowledge management platform experience such as Confluence, SharePoint, Notion, or equivalent • ISTQB Foundation or equivalent certification
• Equal opportunity employer • Federal contractor participation in E-Verify and compliance with Right to Work requirements
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