Customer Success Engineer

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $60k - $90k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍🔧 Technical Customer Success Manager

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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PAR Excellence

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1993

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

PAR Excellence is an established provider of innovative and affordable solutions designed to support Materials Management professionals in the healthcare sector. With over 30 years of experience, the company specializes in point-of-use technology, automated inventory systems, and weight-based technology, focusing on essential aspects like supply chain and inventory control. Their commitment to creating state-of-the-art yet cost-effective solutions positions them as a leader in optimizing hospital patient charge capture and inventory management processes.

📋 Description

• Report to the Sr. Manager, Customer Operations as a key member of the Customer Success Team • Independently travel to customer and end-user locations to execute field services • Perform site qualifications, installations, training, calibrations, repairs, maintenance, troubleshooting, and other in-field services • Arrive prepared with tools, research, and customer-specific information • Manage and reconcile kit inventory • Build trust with partners and end users before, during, and after visits • Prioritize relationships and customer success while seeking customer feedback • Comply with guidelines and performance metrics related to quality, customer satisfaction, service levels, first-time fix rates, work-order completion, and productivity • Stay current with product releases, hardware revisions, firmware updates, and process changes • Act as an escalation point for customer support specialists • Suggest improvements to products and processes • Report and capture quality issues appropriately • Provide excellent customer service and communicate technical terms in non-technical language • Comply with ethical, legal, and regulatory requirements • Perform other related duties as assigned

🎯 Requirements

• Ability to travel up to 80% of the time, on short notice and at a variety of times • Ability to comply with hospital and lab requirements for entry • Occasional on-call and after-hours availability • Minimum of 2 years field service experience in a customer service or technical service position • High degree of emotional intelligence and ability to demonstrate understanding and empathy • Self-motivated with a bias for action • Strong interpersonal skills • Self-starter and self-finisher • Ability to work under pressure in a deadline-driven and changing environment • Strong project management and organizational skills with ability to prioritize • Effective communication and collaboration with engineering, customer, and account personnel • Ability to work in a team environment to resolve customer problems while maintaining a positive, professional attitude • Effective communication, presentation, and collaboration skills • Associate Degree in Information Technology, Engineering, Business or related field, or equivalent combination of education and experience is preferred • Ability to slide, push, and move equipment • Ability to drive a vehicle • Ability to work in tight spaces while bending, twisting, and reaching • Ability to sit and stand for extended periods • Ability to use computer and telephone equipment • Ability to travel up to 80% of the time in the US • Occasionally lift up to 80 pounds