Field Service Engineer

🔥 34 minutes ago

🚗 Michigan – Remote

🚗 Michigan – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Park Place Technologies

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1991

🔧 Hardware

🤝 B2B

🏢 Enterprise

💰 $2G Debt Financing - Park Place Technologies on 2024-04

Hardware • B2B • Enterprise

Park Place Technologies is a global IT infrastructure services firm that provides third-party maintenance, managed services, professional services, and hardware solutions for data centers and enterprise IT. Park Place offers multi-vendor maintenance and technical software support for storage, servers, networking and hyperconverged systems—often at lower cost than OEMs—plus new and pre-owned hardware (via Curvature), infrastructure monitoring software (Entuity), data center cooling solutions (immersion and direct-to-chip), cloud migration, disaster recovery, and a range of 24/7 monitoring and remediation services. The company serves more than 25,000 organizations, including roughly half of the Fortune 500, and emphasizes global logistics, an L1–L3 engineering bench, automated support (ParkView), and guarantees like First-Time Fix.

📋 Description

• Ensure timely, professional and effective response to customer service needs to maintain a high level of customer satisfaction • Provide effective problem analysis and identification remotely before arrival at customer site; determine needed parts and documentation to minimize down time and multiple trips • Perform service in a cost-effective manner, displaying professional attitude and courtesy while on site • Maintain effective communication with customer and our customer support center during repair process and any projected delay • Analyze software and hardware error logs, utilizing diagnostic and troubleshooting techniques and operating system analysis to ensure timely and effective repair • Analyze, diagnose, troubleshoot and repair data center hardware (including mid- to high-end servers and storage devices) as well as storage area network and systems configuration and compatibility problems • Utilize multiple tools for remote system connection to perform remote diagnosis, repair or configuration changes • Follow customer specific repair procedures; assess current and future customer needs based on usage of the system • Determine needed parts and quantities based on contracts in service area • Return bad or excess parts in a timely manner • Manage accurate inventory count (daily and as required) and perform bi-yearly physical count inventory • Accurately complete and timely return audit forms, email replies, timesheets and expense reports • Attend and participate in regularly scheduled team meetings • Account for all activities correctly using Field Point time reporting utility

🎯 Requirements

• Experience working with OEM data center hardware with ability to grasp new products/concepts • Successful prior field experience • Strong troubleshooting skills; CompTia A+ and Server + preferred • Availability for after hours, on-call rotation to support customer needs • Ability to lift up to 50 pounds, stand and walk for extended periods of time, pull, lift, squat, reach, bend, and stoop to equipment, parts, and supplies. • This is an active position that requires walking, standing, squatting, bending, and driving for over 50% of the workday. • Potential requirement for work at height, including the use of ladders • Must be able to pass customer background screenings in addition to Park Place Technologies pre-employment screening

🏖️ Benefits

• Must possess a valid driver’s license • Certification and other OEM computer hardware certifications from major vendors such as Dell, IBM, HP, etc. are helpful • Health insurance