UX Design Manager

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🔥 0 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🎨 Product Designer (UI/UX)

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Park National Bank

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1908

💼 Consulting

🛡️ Insurance

🏦 Banking

Consulting • Insurance • Banking

<Park National Bank> is a family of community banking teams that provides retail and commercial banking products and services to individuals, businesses, and communities. The bank offers checking and savings accounts, credit cards, consumer and mortgage loans, business and commercial lending (including SBA, agricultural, equipment and aircraft financing), wealth management, retirement and trust services, and digital banking tools. Park emphasizes personalized, community-focused service, local leadership, and community involvement while also providing online and mobile banking, cash management, and merchant services.

📋 Description

• Lead the end-to-end design strategy for digital banking experiences across web, mobile, and emerging digital channels • Design and optimize user flows, wireframes, prototypes, and visual interfaces for account opening, loan origination, and digital servicing • Align digital experiences with branch, contact center, and marketing interactions for a cohesive omnichannel experience • Conduct and synthesize user research, usability testing, customer feedback, and behavioral analytics • Collaborate with Marketing, IT, and cross-functional stakeholders to translate business needs and regulatory requirements into user-centered design solutions • Develop and maintain scalable design standards, UI patterns, and design systems across platforms • Collaborate with vendor partners to optimize platforms for Park’s experience objectives • Use market trends, competitive audits, and emerging UX/UI innovations to elevate digital banking capabilities • Partner with analytics and product teams to define metrics, track KPIs, and evaluate digital journey performance • Ensure digital experiences meet security, accessibility, and compliance standards while reducing friction and improving customer satisfaction • Maintain adherence to Bank compliance requirements and risk management policies and procedures • Deliver a consistent, high level of service within Serving More standards • Interview and select candidates, set goals, assign tasks, train and develop associates, conduct performance reviews, and manage staff-related responsibilities

🎯 Requirements

• Must live within the Park National Bank footprint • Must possess a high school diploma or equivalent • 4 Year Bachelor's degree in marketing, digital marketing, or related field • 6+ years of experience in UX Design • Ability to lead end-to-end UX design strategy for web, mobile, and emerging digital channels • Experience designing user flows, wireframes, prototypes, and visual interfaces • Experience with user research, usability testing, customer feedback, and behavioral analytics • Knowledge of omnichannel experiences spanning digital, branch, contact center, and marketing interactions • Ability to translate business needs and regulatory requirements into user-centered design solutions • Experience developing scalable design standards, UI patterns, and design systems • Understanding of security, accessibility, compliance, and risk management requirements • Strategic planning and decision-making skills • Ability to champion change, influence others, build collaborative relationships, and mentor others • Ability to work as part of a team with demonstrated ethics, integrity, adaptability, empathy, and active listening • Preferred Nielsen Norman Group (NN/g) and Google UX Design Professional certificates • Able to travel occasionally to Cincinnati or Central Ohio, estimated 2-4 times per year • Able to remain stationary a minimum of 75% of the time, constantly operate a computer, and maintain verbal and written communication with stakeholders

🏖️ Benefits

• Fully remote role • Occasional travel to Cincinnati or Central Ohio possible, estimated 2-4 times per year