Payments Manager, Merchant Onboarding

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PAR Technology

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1982

🏢 Enterprise

☁️ SaaS

Hospitality • Enterprise • SaaS

PAR Technology is a company that provides a comprehensive suite of technology solutions aimed at the restaurant and hospitality industries. Their offerings include point of sale (POS) systems, digital ordering platforms, payment services, and customer loyalty solutions. PAR Technology aims to streamline restaurant operations through cloud-based technologies that improve speed of service, reduce wait times, and enhance the overall guest experience. They cater to various settings such as quick service, fast-casual, cinemas, casinos, theme parks, hospitality establishments, and convenience stores. By integrating various processes from front of house to back of house, PAR Technology supports a unified commerce experience for enterprises and businesses aspiring for growth.

📋 Description

• Own end-to-end onboarding execution from commercial handover to go-live, ensuring every merchant is accurately configured and ready to transact on time • Coordinate across Sales, Underwriting, Compliance, and Product to keep onboarding timelines on track and escalations resolved quickly • Serve as the direct point of contact for merchants during onboarding — setting clear expectations, communicating status proactively, and resolving issues before they become blockers • Manage account configuration including processing parameters, settlement structures, gateway provisioning, and reporting setup • Maintain a clean handoff to the post-go-live stabilization team, ensuring full documentation of each merchant's setup • Leverage AI tools to streamline merchant communications, automate status tracking, and accelerate configuration workflows wherever possible • Serve as PAR's internal center of expertise on payment gateway operations, merchant acquiring, and onboarding compliance requirements (KYC/KYB, card network rules, tokenization, regulatory standards) • Advise Sales and Account Management on how to structure deals that are commercially attractive and operationally executable • Build and maintain onboarding playbooks, process documentation, and training materials — using AI-assisted tools to keep them current, searchable, and scalable • Analyze onboarding data and SLA metrics to identify friction points and drive continuous improvement; apply AI-driven analytics to surface patterns and prioritize fixes faster • Educate internal teams on regulatory updates, processor changes, and evolving scheme requirements • Stay current on emerging AI applications in payments and onboarding, and bring forward concrete recommendations for adoption • Manage, coach, and develop a team of two onboarding specialists through regular 1:1s, performance feedback, and skills development • Actively build your team's AI fluency — embedding AI tools into daily workflows and creating space to experiment, learn, and iterate • Monitor team workload, queue health, and SLA adherence — escalating where needed and removing blockers proactively • Conduct regular quality audits on onboarding work to ensure accuracy and compliance readiness

🎯 Requirements

• 4–8 years of experience in payments, payment operations, merchant onboarding, fintech operations, or a related field • Deep working knowledge of payment gateways, merchant acquiring, and processor configurations • Hands-on experience with KYC/KYB processes and payment compliance requirements • Proven ability to manage complex, cross-functional onboarding projects with multiple stakeholders and tight timelines • Experience in restaurant, hospitality, POS, or integrated payments environments strongly preferred • Strong commercial instincts — you understand how onboarding decisions affect merchant satisfaction, revenue, and long-term retention • Demonstrated curiosity and comfort with AI tools; experience applying AI to improve operational workflows is a meaningful plus • Excellent communication skills; comfortable engaging directly with merchants and senior internal stakeholders alike • Prior experience managing or mentoring a small team • CRM experience (Salesforce preferred); familiarity with onboarding or project management tools a plus

🏖️ Benefits

• Offers Bonus