Implementation Project Manager

Job not on LinkedIn

🔥 0 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👷‍♀️ Project Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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Passport

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

📦 Logistics

🛍️ eCommerce

📋 Compliance

Logistics • eCommerce • Compliance

Passport is a global cross-border commerce enablement company that helps direct-to-consumer and ecommerce brands scale internationally. It provides end-to-end internationalization services including cross-border and DDP shipping to 180+ countries, in-country enablement (importer of record, local fulfillment), marketplace management, seller-of-record tax compliance, duty drawback recovery, and integrations with 3PLs and ecommerce platforms. Passport combines shipping, compliance, and localized storefront/fulfillment solutions to simplify and accelerate global expansion for B2B customers.

📋 Description

• Lead implementation projects for new brands and 3PL partners from post-sale kickoff to successful go-live • Develop and manage project plans, timelines, and milestones using Baton, Salesforce, and Jira • Coordinate Sales, Solutions, Product, and Operations stakeholders through Sales-to-Implementation-to-Hypercare transitions • Facilitate kickoff and status meetings, track action items, and manage escalations • Identify and mitigate risks or blockers affecting launch timelines • Document project updates and launch statuses in internal systems • Improve implementation processes, templates, and frameworks for efficiency and scalability • Ensure setups align with customer brand needs and technical capabilities • Support post-launch hypercare before transitioning accounts to Customer Success • Manage customer relationships, expectations, project status communications, difficult conversations, and escalations

🎯 Requirements

• 2+ years of project management, customer onboarding, or implementation experience, preferably within SaaS, logistics, eCommerce, or another fast-paced technology environment • Experience working in a startup or high-growth environment where priorities, processes, and responsibilities can evolve quickly • Comfortable wearing multiple hats and stepping outside of traditional project management responsibilities when needed • Strong customer-facing communication and stakeholder management skills across technical and non-technical audiences • Experience managing multiple concurrent projects and competing priorities • Experience navigating customer escalations, setting expectations, and communicating through project delays or blockers • Detail-oriented and organized, with the ability to create structure when processes are evolving • Proficiency with Salesforce, Jira, or project management tools; Baton experience is a plus • Understanding of eCommerce workflows such as Shopify, BigCommerce, 3PL integrations, APIs, or shipping carriers • Bachelor’s degree or equivalent experience